Sophia Kaushik

Provide consulting and coaching services with a focus on well-being and creativity Within the cultural space: Tour management – Production management – Workshops • Workshop facilitator with Sultan Bacchus Company, Paris – Theatre in English classes for elementary schools • Tour & Production Manager for the European tour for Indian artist Mallika Taneja and company (12/2023 – 07/2024): Performances in France, Belgium, Austria and Germany of the plays "Do you know this song?" & “Be Careful” • Parental Leave (04/2020– 08/2022) • Founder of Vasanta consulting (04/2018 – 01/2022): Designing and providing innovative classes and workshops combining acting, mindfulness and yoga

Locken provides an innovative wireless, access control solution that comprises of an electronic key, a mechatronic cylinder and very advanced access management software. Operating the French annual plans and managing the operations team and strategy o Supervising service delivery through cross-functional coordination in order to deliver solutions (SaaS), achieve targets and increase margins o Managing KPI related to customer satisfaction, productivity and SLA o Managing existing customer portfolio development, retention and expansion o Approving new products (hardware/software) for the French market and participating in R&D Improving and Managing Processes – boosted productivity and service profitability by o Initiating, implementing and optimizing business processes for the company o Standardizing documentation and processes across departments o Designing relevant SLA’s and proposing more services to customers o Piloting Roll-out and Continual improvement processes (ISO 9001 certification)

Account Management- telecommunication and Electricity sector o Pre-sales, consulting, project planning o Understanding customer needs and preparing customized solutions, managing reporting and outsourcing services o Customer training and support, adaptive and corrective maintenance activities o Assisting Sales in Pre-sales, tenders and quotes preparation

2010 - 2011: Senior consultant and IT business analyst Client: ORANGE Caraibes in Guadeloupe Comprehensive analysis of the existing payment system and related modules, advising improvements and launching new projects to implement them, management of deliveries and installations. 2008 - 2009: Manager Offshore Integration team, Data migration and Integration specialist. Client: T-MOBILE NL Project: BSCS migration project for T-Mobile in Paris, Bangalore and The Hague Technologies: BSCS iXR2 Management of the off-shore integration team and data migration test team. Data migration analysis, Integration and on-site user acceptance, management of data migration tests.On-site client support after MTP to ensure quality. 2007: System Integration analyst Client: ORANGE CARAIBES Project: BSCS migration project for Orange Caraibes in Guadeloupe Integration and UAT for various BSCS modules (billing and payment). On-site client support after MTP to ensure quality. 2005 - 2007: Off-shore Manager and Business analyst Client: ORANGE NL Project: TMA Orange Netherland / TPM Orange, in Paris and The Hague, NL Technologies: BSCS V5, C, SQL Offshore project coordination - managing the off-shore team (Mumbai, India) for development and validation activities (Setting up of required processes, project planning, knowledge transfer…) Management/design of change requests. Integration and on-site acceptance tests when required. 2004 -2005 : Software Engineer Client: CEGETEL (now SFR) Technologies: Clarify CRM, Actuate Reporting system, Java Design and development. Integration of the solution at the client site.

Project Charging Gateway R&D Responsible for real-time analysis of the existing system, conception, development and implementation of an automatic code generator for encoding-decoding Call Detail Records written in ASN.1 format to the products internal format. Technologies: Visual C++ and XML

Design and development of an Attribute Engine for an e-Catalog system (java)