Sophy FAYAUD
Senior Consultant | Transport & Tourism Strategy
Salaire / Taux journalier
92210 Saint-Cloud, France
Freelance
Expertises
Langues
À propos
Introduction
Transport & Tourism consultant with 15+ years in airport operations, marketing, and business development across Europe, Central Asia, and Brazil. Proven track record of improving customer experience and managing international teams for major aviation projects. Specialized in strategic consulting, change management, and design thinking workshops to drive growth for transportation stakeholders.
Expérience de travail
Consultant in development
SF.ConsultingFreelance
mai 2024 - Présent
2 ans 6 mois
Paris et périphérie
Supporting transportation and tourism stakeholders in their development: marketing, sales, customer experience in France and internationally. Strategy - Project scoping and management - Change management Workshop facilitation - Design thinking - Training
Development Director - Airport - France, Europe, Central Asia
Egis group
janv. 2021 - janv. 2024
3 ans 1 mois
Saint-Quentin-en-Yvelines, Île-de-France, France
Business development - Engineering & Consultancy for the Aviation Branch. Focus on France, Europe and Central Asia Support airports in their projects
Director, Business Development - French Airports - BU Aviation
Development Director - Airport - France
févr. 2020 - déc. 2020
11 mois
78280 Guyancourt, France
Business development - Engineering & Consultancy for the Aviation Branch. Focus on French airports market. Support airports in their projects
Egis
déc. 2011 - juil. 2020
8 ans 8 mois
Saint Qentin en Yvelines (Paris)
Customer Experience - Non-aeronautical - Innovation - Airport O&M, Director
sept. 2018 - juil. 2020
1 an 11 mois
Saint Qentin en Yvelines (Paris)
Development of the non-aeronautical activities & revenue Improve customer experience for Egis airports’ network and new airport concession opportunities, through innovation & digital solutions
Project Director
déc. 2011 - déc. 2018
7 ans 1 mois
Saint Qentin en Yvelines (Paris)
Project Director - Sao Paulo-Viracopos airport, Brazil. Definition and deployment of a dedicated contract to support the concession during the first years. Recruitment and management of a multidisciplinary and plural nationality team, based in Brazil (2012 – 2015) - Contribution to concessions tender on marketing, customer experience, non-aeronautical activities, innovation. - Consultancy service to Egis airports network
Deputy Managing Director & Board member of Cyprus Airport Operation Limited (CAOG) – Cyprus
sept. 2015 - oct. 2018
3 ans 2 mois
Paris & Cyprus
Contract Manager supervising airport expertise to Hermes Airports in Cyprus (Larnaca & Pafos). Management of the services contract
Marketing & Communication Director
déc. 2011 - oct. 2018
6 ans 11 mois
Saint Qentin en Yvelines (Paris)
Project management for positioning & communication strategy for the - Airports O&M activities within the Aviation BU - Structuring, Operation & New Services (MENS BU), 5 different activities, more than 50 people involved Creation & management of events and tools to run the airports network membership Conduct strategy seminars for the Airport O&M activities
Board Member Libreville Airport (ADL)
mars 2012 - déc. 2013
1 an 10 mois
Saint Qentin en Yvelines (Paris)
Marketing & Customer Services Director
SNC-Lavalin
oct. 2010 - juil. 2011
10 mois
Tarbes, France
Definition of the positioning & criteria to implement a brand for airports network services: Wikiwan Project director for Toulouse Francazal airport. Conversion from military aviation to civil aviation. Tender, implementation of industrial companies, interior layout of the VIP & Business Aviation terminal.
Aéroport Marseille Provence
juin 1998 - oct. 2010
12 ans 5 mois
Marseille, France
General Manager of Quality and customer relation and service
janv. 2006 - oct. 2010
4 ans 10 mois
Marseille, France
Piloted ISO 9001 certification Improved customer satisfaction & experience Creation of a « Phrase Book » to improve English speaking for people in contact with client, including all airport stakeholders. Rewarded by the 1st Price of the Quality, by the French Airports Community (2010)
Marketing & Promotion Manager
juin 1998 - déc. 2005
7 ans 7 mois
Marseille, France
Created tools to enhance the catchment area and developed advertising strategies to ensure the successful launching of new routes. Project leader * 1st airport travel brochure (1999), 1st travel website with departure only from MRS Airport (2004), capevasion & capevasion.com * 1st parking booking solution for low cost parking (4000 spaces), including yield management, e-chequeparking.com * Shuttle bus between the airport and the south Alps (2002). Taken-up by the “Conseil Regional” after 4 years of operation. Non-schedule traffic development: + 87% in 6 years (2005 : 520 215 passengers)
Sales representative & Key account manager
Sabena
mai 1994 - juil. 1998
4 ans 3 mois
Paris, France
Responsible for the sales of business class bookings in Paris and surrounding area. - Active contribution for the launch of the route Paris Orly – Bruxelles (1995) - Creation of a dedicated pricing policy to position Sabena as Reference Company for the non-governmental organization. Policy taken-up by Swissair group when the group incorporated Sabena (1999)
Sales representative
WORLDSHIP S.A. (WORLDSHIPPING AND AGENCY FRANCE)
juin 1992 - mai 1994
2 ans
Paris & Province
General Sales agent for TWA & Austrian Airlines Responsible for the sales of business class bookings in Province
Formation
EUROMED MARSEILLE
Master's degree
2004 - 2005
2 ans