Soraya Remé
VP Customer Success | Customer Strategy
Salaire / Taux journalier
Paris, France
Mobilité : France
Freelance
Peut venir sur site
Expertises
Langues
À propos
Introduction
Customer Success leader with 10+ years building and scaling high-performing CX teams across global B2B SaaS companies. Transformed CS organizations achieving 98%+ retention, NPS >72, and accelerated NRR through structured expansion strategies. I help businesses design customer journeys, optimize team performance, and turn customer experience into sustainable revenue growth.
Expérience de travail
Member | Customer Strategy Consultant
Customerz
nov. 2025 - Présent
1 an
Paris, France
Customerz, c'est le collectif d'experts CX au service des entreprises B2B. – Audit stratégique et accompagnement, intégration et optimisation d'outils, formation & coaching des équipes, renfort opérationnel (ticketing, onboarding, management de transition...). On structure, on déploie, on forme, on renforce pour faire de l'expérience client un véritable levier de croissance.
Founder
Indépendant
sept. 2025 - Présent
1 an 2 mois
Paris, France
Helping businesses align strengths, clarity, structure, actions, and ambitions to accelerate growth. – Build and scale high-performing customer-facing teams. – Design team structures, roles, and playbooks for clarity, efficiency, and predictable revenue. – Optimize customer journeys to drive adoption, satisfaction, and expansion. – Implement KPIs, OKRs, and tooling to align teams and empower performance. – Recruit, coach, and mentor leaders and teams to elevate impact. – Provide strategic guidance for sustainable growth (audits, pairing, fractional leadership, team coaching, etc.)
DataDome
juil. 2021 - mars 2025
3 ans 9 mois
Paris, France
VP Account Management
janv. 2024 - mars 2025
1 an 3 mois
Paris, France
– Transformed the CS organisation into an Account Management department, redefining strategy, KPIs, workflows, and revenue ownership. – Achieved best-in-class retention – Accelerated NRR through structured expansion motions (upsell, cross-sell, value realization) – Lead & coach a team of 1 Customer Enablement Manager, 1 EMEA/APAC team lead (+ indirect reports) and 1 US Manager (+ indirect reports)
Head of Customer Success
juil. 2021 - janv. 2024
2 ans 7 mois
Paris, France
– Built and scaled global CSM teams across New York, Paris, and Singapore, ensuring strong onboarding, coaching, and performance management. – Increased customer adoption and satisfaction, achieving a consistently high NPS > 72. – Owned renewal strategy, delivering 98%+ GRR quarter over quarter. – Structured and drove expansion motions to ensure predictable and sustainable NRR.
Sr Customer Success Manager
UKG (Ultimate Kronos Group)
août 2020 - juil. 2021
1 an
Paris, France
– Portfolio of 20 Enterprise customers, driving post-onboarding journey (BoB > 5M€) – Nurture strong relationships with key client stakeholders – Drive adoption, understanding customers needs and business priorities – Identify and drive upsell and cross-sell opportunities – Collaborate with cross-functionals stakeholders and act as customer advocate to influence roadmap and achieve goals (Post-Go Live, Project Managers, Support, Account Managers, Marketing, Product, R&D...) – Ops Subject Matter Expert (health score, SalesForce, Looker, etc.)
Sr Customer Success Manager
PeopleDoc Inc.
mars 2019 - juil. 2021
2 ans 5 mois
– Portfolio of 20 Enterprise customers, driving post-onboarding journey (BoB > 5M€) – Nurture strong relationships with key client stakeholders – Drive adoption, understanding customers needs and business priorities – Identify and drive upsell and cross-sell opportunities – Collaborate with cross-functionals stakeholders and act as customer advocate to influence roadmap and achieve goals (Post-Go Live, Project Managers, Support, Account Managers, Marketing, Product, R&D...) – Ops Subject Matter Expert (health score, SalesForce, Looker, etc.)
Customer Success Manager - Team leader
I'M OK RESTAURANT
mars 2018 - févr. 2019
1 an
Région de Paris, France
Account Manager, Seller Solutions
SAP
juin 2013 - mars 2017
3 ans 10 mois
Région de Paris, France
Rollout Project Manager
b-process, an Ariba SAP company
oct. 2010 - juin 2013
2 ans 9 mois
Région de Paris, France
Formation
Institut d'études européennes et internationales de l'Université de Saint-Denis
Master's degree, Etudes européennes et internationales