Sorcha Lane

Key Achievements - Managed pilot projects for four potential new clients in 2023/24 - Demonstrated effective project management for a global B2B technology firm, leading to a contract extension from six months to a year. - Designed and implemented a comprehensive employee onboarding and assessment process - Recruited an Office Manager and a team of Business Development Representatives (BDRs) to enhance call centre operations. Responsibilities - Supervised BDRs and Data Processors across multiple project teams. - Generated and presented KPIs at weekly client meetings, as well as tackling day-to-day queries. - Efficiently allocated and monitored internal resources to maximise the production of qualified sales leads. - Conducted regular inspections of CRM data to identify areas for improvement and additional training. - Defined client project timelines and liaised with executives across sales, marketing, implementation and customer support. - Administrated large scale stakeholder meetings and documented user feedback for a client's agile software development process. - Marketing copywriting for email, telephone, and LinkedIn campaigns. - Software skills: CRM (Salesforce, HubSpot, Zoho), Trello, Confluence, ProductBoard, Smartsheet, Canva, Office 365 & Google Workspace.

Skills: Lead Generation · Communication · Teamwork