Sotha An

– Collection and formalization of user requirements for life insurance contract management – Management of functional evolutions of the AIA tool from scoping to production – Drafting of detailed functional specifications for technical teams – Facilitation of business workshops and arbitration between stakeholders – Design and execution of functional tests (UAT) and validation of deliveries – Coordination of production releases and user support – Level 2 functional support for anomaly diagnosis and follow-up – Writing and updating project documentation and reporting

– Analysis of business requirements for crew scheduling and flight control tools – Management of functional evolutions and coordination with IT until production – Drafting of detailed specifications and monitoring of developments – Implementation of new functionalities in an Agile/Scrum environment – Migration of documentation to SharePoint and deployment of an internal DMS – Contribution to the development of a crisis management tool for major incidents – Participation in the design of the Agile framework (epics, user stories, backlog) – Coordination of user tests to validate delivery quality

– Management of digitization projects (registered letters, parcels, interactive kiosks) – Collection and formalization of business requirements for new digital services – Facilitation of project committees and coordination between business and IT teams – Drafting of functional specifications and follow-up of solution integration – Execution and monitoring of Proof of Concepts (POC) on pilot sites – Project reporting and milestone tracking through to implementation – Field studies to assess mail and parcel operational processes – Change management support