Soufiane Marhraoui
Senior Operations Manager | Growth & Strategy
Salary / Daily rate
Paris, France
Freelance, open to permanent contract
Can come onsite
Skills
Languages
Work experience
Country Manager
Taptap Send
Apr 2023 - Present
3 years 7 months
Remote
• Leading Growth and Profitability efforts for North Africa Corridor • Acquired 2x users in the first 6 months • Tripled Volume (GTV) • Renegotiated commercial terms with Banks and Cash-Out providers leading to break-even
Independent Consultant
Nov 2022 - Present
4 years
Various consultancy and advisory assignments for high growth startups: • Middle East Food delivery Company • European Delivery and Logistics Company • African Food Delivery Company Scope of work includes Operations strategy, Hiring and Talent Acquisition, Marketing, P&L.
OD50 Fellow
On Deck
Dec 2021 - Dec 2022
1 year 1 month
Glovo
Aug 2018 - Oct 2022
4 years 3 months
10046 Marocchi, Metropolitan City of Turin, Italy
Head Of Operations Africa
Aug 2020 - Oct 2022
2 years 3 months
10046 Marocchi, Metropolitan City of Turin, Italy
• Led and launched Operations in 7 countries (Morocco, Tunisia, Ivory Coast, Ghana, Nigeria, Kenya, Uganda); team of 70+ employees with 5+ senior managers as direct reports, across several business units: Growth and Acquisition, Supply Excellence, Couriers Experience. Results and Outputs: 10k+ couriers, 100k+ Daily orders. • Created the Africa Task-Force team, composed of Product and Engineering managers, to travel to Africa to solve operational problems on the ground. Results and Outputs: 2023 product roadmap focused on fintech improvement (Mobile money integration) and Ops projects (GPS improvements, Fraud Management). • Managed the Cost side of the P&L (Cost Per Order, Refunds and Compensations, External Providers, Liveops...). Results and Outputs: +100k Euros savings.
Head Of Operations
Jul 2019 - Aug 2020
1 year 2 months
Casablanca, Morocco
• Led the Operations team in Morocco (25+ employees with 4 direct reports). • Led Expansion in Morocco, more than 20+ cities launched during 8 months. • Led an the outsourcing of customer support for real time operations team. • Managed the cost side of the P&L (couriers incentives) • Built with the team the best operations at Glovo, KPIs tracked are Delivery Time, Cancellations, CPO, Efficiency and Csat.
Operations Manager
Aug 2018 - Jun 2019
11 months
Casablanca, Morocco
• Launched Operations in Morocco from Scratch. (Early employee). • Hired the first members of the operations team. (5 hires in the first year) • Defined the country strategy and growth: Fleet acquisition and Supply growth, Supply Excellence, Cities launch plan and Logistics. 1000+ couriers, 5+ cities.
Process Engineer
Jacobs
Aug 2017 - Aug 2018
1 year 1 month
Casablanca, Morocco
• Conducted Studied of Chemical and Mining projects from conceptualisation to commissioning stage focused mainly on Phosphate Industry.
Projet de fin d’études
Jacobs
Feb 2017 - May 2017
4 months
Casablanca, Morocco
Conceptual Design of a Phosphoric Acid Plant: - Process Description - Mass&Heat Balance - Equipment Design
Active Member
Enactus
Oct 2014 - Oct 2016
2 years 1 month
Enactus EMI
Vice Team Leader : - Planning, Execution and Monitoring of projects - Team Management (41 Members) - Partnership And Collaboration with Local organizations Presenting Team Member : - Development of an audio-visual presentation and an annual report showcasing the work done by the ENACTUS EMI team - Presenting in front of an audience of almost 5000 people and answering the questions of an international panel of judges during the ENACTUS competitions AccessWater Project Team Member : -Establishing an activity to produce and market innovative low-cost, high-performance water purification solutions
Engineering Intern
ENGIE
Jul 2016 - Aug 2016
2 months
Casablanca, Morocco
The study, supply, installation, implementation and maintenance of equipment in order to reduce the energy bills of the mosques in the green mosques program
Engineering Intern
Ifriquia Plastic
Jul 2015 - Jul 2015
1 month
Casablanca, Morocco
Production line description : Blowing and Injection unit
Education
Mohammadia School of Engineers
Engineer's degree, Process Engineering
2014 - 2017
3 years 2 months
CPGE Moulay Youssef
MPSI-MP
2011 - 2014
3 years 2 months
Licenses & certifications
TOEIC Score : 960/990
Issued: Apr 2018