Soufyan Lemniai
Senior Digital Transformation Architect | CRM
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Belgium Town, Wisconsin, États-Unis
Freelance
Expertises
Langues
À propos
Introduction
Digital Transformation Architect with 18+ years driving enterprise-wide digitalization and CRM excellence. Currently architecting next-gen solutions at Isabel Group while teaching Agile methodologies. Specialized in omnichannel customer experience platforms, cloud migration, and end-to-end program delivery for Fortune 500 companies.
Expérience de travail
Owner SL Consulting
Self Employed
janv. 2006 - Présent
20 ans 10 mois
Brussels Metropolitan Area
Providing management and technology expertise to end client and consulting companies globally.
Digital Solutions Architect
Isabel Group
août 2023 - juil. 2025
2 ans
Working to bring Isabel Group’s processes to the next level of digitalization. Developing architecture capabilities to build and maintain a coherent design for current and future initiatives.
Visiting Professor
HELB - Haute Ecole Libre de Bruxelles Ilya Prigogine
sept. 2022 - juil. 2025
2 ans 11 mois
Brussels Region, Belgium · On-site
Agile Software Development & Agile Project Management
Business & Decision Belgium
déc. 2017 - août 2023
5 ans 9 mois
Chapter Lead - Digital Expertise
janv. 2019 - août 2023
4 ans 8 mois
Managing consulting teams in the Digital practice area. Our consultants provides expertise across a number of domains such as Digital Transformation, Omnichannel Customer Service, Customer Data Platform, Customer Engagement and Digital Experience.
Solution Delivery Lead
déc. 2017 - août 2023
5 ans 9 mois
Managing end-to-end project lifecycle Shaping vision and roadmap Architecting information systems in the digital area
Program Manager Digital Customer Engagement
WABCO
janv. 2017 - déc. 2017
1 an
Brussels Metropolitan Area
IT Lead for Digital Transformation programme optimizing customer interaction (B2B) across all channels: field sales, contact center, ecommerce, marketing campaign. SalesForce, NewVoiceMedia, Pardot, CloudCraze.
Program Manager
Verifone
juil. 2015 - juil. 2016
1 an 1 mois
Mexico, District fédéral, Mexique
Payment Card & Mobile Payment Solutions for Retail
Project Manager Business Analytics
Syngenta
janv. 2009 - mars 2015
6 ans 3 mois
76249 Parque Industrial Global Park Querétaro, Qro., Mexique
Lead design and implementation of solutions, combining data integration, data science, processing massive data sets, workflow automation & high performance computing, to meet R&D strategic goals.
CRM Project Manager
BNP Paribas Fortis
mars 2007 - déc. 2008
1 an 10 mois
Brussels Metropolitan Area
IT Project Manager responsible for the delivery of the technical architecture (4000 users – 20 countries) in a major transformation programme contributing to the implementation a sales effectiveness model for corporate and private banking. The programme included: o Common transactional web portal for secured applications o CRM (Siebel) package implementation o Client Portrait: 360° view on the client (Risk, profitability, transactions). Managed in parallel similar CRM package deployment for Retail Banking.
Business Intelligence Project Manager
Nuon
avr. 2006 - déc. 2006
9 mois
The Randstad, Netherlands
CRM Consultant
Unisys
nov. 2005 - mars 2006
5 mois
Brussels Metropolitan Area
Marketing campaign POC @Ethias insurance
Marketing Campaign Project Manager - BBC TV Licensing
Capita Business Services
nov. 2004 - oct. 2005
1 an
Bristol, Royaume-Uni
Analytics Architect
Accenture
janv. 2004 - oct. 2004
10 mois
Siebel Analytics projects in Belgium and UK
Marketing & Analytics Consultant
Premier Farnell
mars 2003 - juil. 2003
5 mois
Leeds (UK) & Chicago (IL)
Siebel Marketing and Analytics package consultancy Multi-channel campaign deployment (Siebel Call Centre, mailing, e-mail)
Data Migration Project Manager
Winthertur
juin 2002 - déc. 2002
7 mois
Brussels Metropolitan Area
Led large data migration projects
Business Analyst
Novartis
nov. 2001 - mai 2002
7 mois
Brussels Metropolitan Area
Business Analyst in CRM (Siebel) and Datawarehouse projects
CRM Business Analyst
ILOG
févr. 2001 - oct. 2001
9 mois
Mountain View, Californie, États-Unis
Formation
Université Paul Sabatier Toulouse III
Master of Science (MSc)