Soukaina Joudi

– Lead and manage a team of Business Analysts responsible for translating client requirements into detailed technical and functional specifications. – Ensure seamless coordination between BAs, development, and QA teams to maintain high-quality deliverables and adherence to project timelines. – Oversee end-to-end project delivery, including planning, risk management, and issue resolution across multiple digital projects. – Facilitate communication between clients and technical teams, ensuring requirements are clearly understood, implemented, and validated. – Monitor project progress, track KPIs, and report on delivery quality, scope, and timelines to senior stakeholders. – Implement best practices for documentation, workflows, and QA processes to improve efficiency and delivery consistency. – Successfully scaled the BA team to support multiple concurrent client projects while maintaining delivery standards. – Reduced delivery defects and rework by introducing structured handover processes between BAs, Dev, and QA. – Improved client satisfaction through clear communication, proactive risk management, and consistent delivery quality.

– Participate on "Disaster recovery" project (cost, planning and delay). – Cooperate and communicate with international stakeholder (Schedule meetings, reporting, and follow up). – Internal Site creator and administrator -SharePoint 2013. – Implementation and configuration of financial and IT software. – Run and analyse team performance report. – Technical Support for operation team: Monitoring, Production issue resolution. – Manage the Knowledge database: Document problem and actions taken during troubleshoot. – Lead the service desk training plan. – Monitor the quality of incident management. – Review and improve the functional process. – Manage IT equipment procurement and Inventory. – Prepare testing scenarios and extract error reports before software deployment. – Prepare and conduct training sessions and Workshops for technology and operation team.

– Ensure the problem solving, assist users during server installation and configuration, and develop action plans to resolve complex issues and clearly communicate them to customers and/or relevant managers.

– Ensure HP desktop problem solving, provide first level of technical Support, assist users during installation and configuration, and monitor and follow up customer ticket till the resolution.