Soulaimane Hafyane
Incident Manager | ITIL V4
Salary / Daily rate
Paris, France
Freelance, open to permanent contract
Languages
About me
Intro
ITIL V4 certified Incident & Problem Manager with 7+ years of experience across global corporations including PepsiCo, Volvo Group, and AXA. Expert in ServiceNow, SLA management, and root cause analysis with proven track record in enterprise-level incident resolution. Ready to optimize your IT operations and minimize business disruptions.
Work experience
Incident Manager
PepsiCoFreelance
Mar 2024 - Present
2 years 8 months
Vétheuil, France
Incident Manager
Volvo Group
Mar 2023 - Mar 2024
1 year 1 month
Île-de-France, France · Hybrid
Incident Manager
AXA Services MarocFreelance
Mar 2019 - May 2023
4 years 3 months
Île-de-France, France · Hybrid
Skills: Product Support · Data Analysis
Incident Manager
TelenetFreelance
Nov 2016 - Mar 2019
2 years 5 months
Île-de-France, France · Remote
Skills: Product Support · Data Analysis
Education
Master spécialisé de management de l'information en intelligence économique
Master's degree
2023 - Present
3 years 1 month
Fsjes
Licence
2021 - 2022
11 months
Faculty of Juridical, Economic and Social Sciences El jadida
Licence professionnelle
2021 - 2022
11 months
Specialized Institute of Applied Technology Hay riad
Technicien spécialisé en agence de voyage
2011 - 2013
1 year 11 months
Licenses & certifications
Agile scrum
Issued: Apr 2024
ITIL V4
Issued: Apr 2024