SOVANN LEAV

1. Project Manager / Service Delivery Manager • Organize meetings to establish the service level requirements for the future project/application • Lead activities related with architect and technical expert to ensure that the new solution design fits to the business needs and technical prerequisites • Evaluate cost and budget to accomplish the project (infrastructure, virtual machines, vmware, storage, human ressources man/days, etc) • Responsible of coordinating, planning and implementing the new solutions into the production datacenter with all the production/project teams (system expert, storage expert, application expert, supervision expert, network etc) or with editors/different stakeholders • Deployment of the project/application in production according to the service level agreements, and prepare solution for help desk/delivery solution. • Other task/responsibilities: management, coordination, reporting, risks management 2. Roadmaps Management (roadmaps of components/softwares to be updated) • Roadmap Windows/Linux • Roadmap AIX (CEPOX), Block Storage (CESTO), Dynatrace, etc. • Etc. 3. Portfolio Projects Manager • Reporting • Risk management • Automation • Decommissioning • Run management Technologies : VMware, Aix, Tomcat, Oracle, MS SQL, F5, technologie Microsoft, Linux, HIP (Kafka, Solace, IpaaS, Automic, APIGW, MFT), Dynatrace, Rubrik Projects types : ERP, CRM, E-Commerce, Referential, Sourcing, Orders, etc. Hosting Types : Physical, VM, Hybrid Clouds (OCP, GCP) Methodology : SAFE, AGILE, ITIL

Responsible for a parcel shop territory (delivery service of e-commerce) - Business development - Responsible for the training and management of the new partner - Handle relationship and litigation with partner - Responsible of the Service quality - Activity reporting according to the quality indicators and personal performance - Contract management and creation of database - Loyalty management (business quality and awards) - Participation in the geographical location of parcel shop Results: growth of the customer portfolio (+10%)

Responsible of sales performance - Calculation and analysis of sales - Optimization of the web page - Publication of the products on the website - Weekly Institutional Communication of Results

Consultant in Recruitment – HAYS, Paris – Professional recruiting Management of the entire recruitment process, specialized in the field of Sales Administration - Prospection and negociation with news business partners - Pre-selection of new profiles (via hays website, linkedin, monster) - Interviews and follow up with candidates - Database management Results: Targets achieved

Territory Manager – MARS FRANCE - FMCG company Responsible for an important sector (turnover 6 million € and 60 POS) - Business development and increasing market share - Products referencing (including new products) - Optimization of the products visibility in hypermarket and supermarket - Development and implementation of the national, regional and local promotions - Managing a merchandiser team Results: promotional targets achieved and growth of the market shares (+ 7 points)

Store manager autonomous - Merchandising of best seller and promotions in storefront - Pricing of products (each week) - Sales - Stock management - Accounting management Results: targets exceeded (+10%)

Sales – ORANGE, Paris 12 – Telecommunication - Merchandising - Welcoming and advising customers - Sales of telecommunication product (internet and mobile) - Managing stock controls and orders - Activity reporting