srikanth ganta

• Managed the Salesforce instance for the company, including customization, data management, security, and user support • Created and maintained custom objects, fields, and validation rules to meet business requirements • Configured Flows and approval processes to automate business processes and ensure data accuracy • Developed reports and dashboards to provide real-time insights into sales performance and customer behavior • Conducted user training sessions to ensure adoption and proper use of the Salesforce system • Worked closely with cross-functional teams to integrate third-party applications and ensure data integrity across systems • Also Provided level II user support for a custom application built on Experience Cloud

Maintained the Salesforce platform by Monitoring the support tickets, User Issues. Helping the end users on the issues they face everyday. • Worked closely with the sales team to identify business needs and requirements for the Salesforce system • Designed and implemented customizations to the Salesforce system to improve sales processes and increase efficiency • Developed and maintained reports and dashboards to provide insights into sales performance and customer behavior • Managed data integrity and performed data migrations from legacy systems to Salesforce • Provided user support and training to ensure proper use and adoption of the Salesforce system • Worked with third-party vendors to integrate applications and data sources into Salesforce. Data Loader · Salesforce.com · App builder · Flows · Change Sets ·

Skills: SOQL · Salesforce.com Administration · Customer Relationship Management (CRM) · Salesforce Lightning · Salesforce Sales Cloud

Skills: Mergers & Acquisitions (M&A)