Srishti Sharma

– Led 0→1 launch of ServiceAgent.ai, an AI-native voice automation platform, defining business metrics and driving adoption for Voice Experience solutions. – Designed and productionized LLM-driven NLP workflows for intent detection, dynamic response generation, and escalation routing in collaboration with ML Engineers and Engineering. – Defined strategic roadmap across platform integrations, monitoring, and reliability systems, delivering value with quick time-to-market execution.

– Owned full product lifecycle for Inkle Books (QuickBooks alternative), driving 100%+ YoY revenue growth by migrating hundreds of US startups. – Prioritized roadmap using funnel metrics, user research, and business impact modeling to scale adoption and improve product velocity. – Led cross-functional pods (design, PMs, PMMs), building a culture of experimentation and rapid iteration.

– Conducted sentiment and emotion analysis on ~450 books using fine-tuned XLM-Roberta, gaining hands-on experience in NLP and complex data analysis. – Built sentiment arcs and performed large-scale NER-based character masking; co-authored a registered report accepted by the Journal of Cultural Analytics.

– Owned roadmap, product strategy, and execution from concept to launch for a student-community platform with hundreds of active users. – Built a scalable analytics pipeline and implemented experimentation to improve engagement metrics by ~35%.

– Supported the Fast Payment System (FPS) for SME corporate banking, gaining deep experience in high-scale payments, monitoring, and Financial Services operations.