Stephan FRANCK

Biz. owner Consulting and Reseller in Audio-Video-Signage-Conferencing Products & Acoustics  Recurring projects in : - commercial / technical presentations and testing of hi-end audio and cinema products, locally, on international roadshows, at events and at clients’ premises - building and infrastructure design, support for architects, project management, build execution [connectivity (power, network, wifi, bluetooth, satellite, ...), streaming, casting, domotica, ...] - client host at the annual Hi-End MOC trade show in München (DE) and Zürich (CH) - infrastructure design, support for architects, project management, build execution  sample projects : - internal conferencing and broadcasting for the city council of the central administration of the City of Brussels - webconferencing in meeting, board and training rooms, silent boxes - Design & Build custom home recording & playback studio - Architectural & design consulting of stage & plenum acoustics for a ballroom renovation - Design & Build network & performing stage / cinema / presentation room infrastructure for primary school - Design & Build boardroom cinema / presentation infrastructure & acoustics - Design & Build several private surround cinema infrastructure & acoustics -

Provider for mobile operators, enterprises, over-the-top (OTT) players, mobile network operators (MNO) of a solution portfolio comprised of solutions in messaging, voice, email, SMS filtering, analytics, monetization, easy access to digital communications, trusted fraud prevention and analytics, fraud protection, secure communications, IoT and 5G global connectivity Brussels (BE), Mumbai (India), Belgrade (Servia), Los Angeles (USA)  -  2.500ppl - €368 million Role: M&A ITSM Auditor ITSM gap analysis & transformation roadmap for triple Telco company merger & strategic growth

Telecom operator for emergency and security services in Belgium, enabling the police, the fire services, emergency medical services and other organizations involved in public safety to improve both internal and interdisciplinary communications, with radio communications, paging, dispatching solutions , a mobile voice and data supply services Brussels(BE)  -  170 ppl - €27 million Role: Program & Change manager, working closely with the COO en Sr. Management, TechCom & DirCom steerco’s.    National Security Clearance for Emergency services, Defense, Government. Company wide strategic 5G NextGen Critical Communications Telco Innovation & SIAM Transformation w/ extensive outsourcing towards 8 system integrators and 30+ suppliers Achievements: Reform Enterprise Architecture mindset and approach : embedding the dependency between customer journey, business processes, client facing and supporting services, internal & external sourcing, supplier journey (SoP), E2E technology breakdown and correlation.

B2C & B2B sales, renting and repair of electronics (sound, image, light), official repair services for Music Tribe brands Behringer, Cool Audio, Midas, Turbosound, TC Electronic, TC-Helicon, Tannoy, Klark Teknik, Lab.gruppen, and Aston Microphones Bonheiden (BE)  -  5ppl Role: Transformation / Change Manager, working directly with the CEO Scale Up Customer Center Operations towards a European Service Center for Music Tribe products Achievements: Boosting sales conversion rate from 23 to 72%

Administration Centre of the City of Brussels, included back office, city front office desks and digital self-service kiosks. Brussels (BE)  -  1.800ppl -770 million Role: Sr. Program & Crisis manager, chairman of Digital Transformation Steerco; member of the PMO and the Operational, Digital Process Factory & Application Committee. Launch of a new Public Administration Center BruCity (greenfield smartbuilding) Achievements: Successfully delivering a 2yr+ program in only 8 months and beyond MVP spec, 1day before the grand opening of the new public building Awarded excellent stakeholder collaboration , delivery efficiency and outcome fulfillment by the client

The Flemish Transport Company De Lijn being the externally autonomous agency, within the Policy Domain Mobility & Public Works of the Flemish Government, responsible for urban and regional public transport in the Flemish Region. Mechelen(BE)  -  8.000ppl - €1.33 billion Role: Interim Head of ERP SAP Solutions division and Program manager, reporting to the CIO. Outsourcing SAP ECC to SAP S/4Hana migration, with new Governance and SIAM/ITSM operations, steerco member HR2021 project Achievements: Awarded great visual communication skills, especially in presentations & ad-hoc meetings by the CIO

International manufacturer, distributor and retail chain operator of crystal and diamond jewelry. Antwerp, Brussels (BE)  -  18.000ppl - €2.7 billion Role: Consultant & Supplier Bespoke Retail POS systems (brownfield MEP) Design, build, install & test of a new POS system including sales counter woodworking, power, cooling, printing, USB accessories hub, network (router, switching, WiFi, cabling), security as well as NWoW UX processes

National banking market leader.  Integrated commercial banking model is a cornerstone of our business in Europe, serving individuals, professionals, and institutions worldwide, with innovative solutions covering financing, investments, savings, and protection, . Brussels (BE), Paris (FR)  -  190.000ppl in 63 countries, 18.000ppl in BE - €7.9 billion Role: Interim Program Delivery Manager w/ combined Epic Product Owner & Scrum of Scrum Master roles A worldwide cloud adoption transformation program at BNP Paribas Fortis, responsible for 23 Cloud migration project streams

Youth sports club & holiday training camp provider Bonheiden (BE)  -  8 ppl - €50k Role: Managing director, vice-president of the board and COO / teacher / coach Running a non-profit organization Achievements: Becoming the most successful city council holiday camp program initiative with international acclaim

Top 5 insurance company Antwerp, Brussels (BE), Hamburg DE, Basel (CH)  -  22.000ppl, 1.500ppl in BE -  €9.5 billion Role: Corporate Compliance Advisor, Change & Program manager, reporting to and assisting the CRO Companywide cross-functional business process transformation & organizational change management track regarding FSMA compliance in case of working with suspended insurance brokers, covering core and user systems, plus shadow it.. Achievements: Successfully & timely delivery of a comprehensive analysis, actionable transformation roadmap and convincing remediation document for the authorities, in order to avoid a compliance penalty of €2 Billion, that was accepted by the board as well as the FSMA authorities.

Administration Centre of the City of Mechelen, ITSM Tooling improvement project Mechelen, Brussels (BE)  -  1.000ppl - €280 million Role: ITIL Process & Service Management Implementation Coach, reporting to the CIO and N-1 Achievements: Clear investment & phase-out program roadmap based on TMO and business case ROI analysis

Innovative AI company in public event management Antwerp (BE)  -  3ppl Role: Start-up coach Coaching, products and services portfolio design (TOM & financial revenue strategy), commercial company presentation

International industrial manufacturing, warehousing, logistics and supply chain company for insulation, roofing, waterproofing and road construction. Antwerp, Ham (BE), Klundert (NL), Toronto (CN)  -  4.250ppl - €166 million Role: Interim Organizational Change Manager Europe, reporting to the CFO/CIO and HR director EU. European wide ERP Mapics to JDEdwards digital transformation Achievements: Bi-directional integration of the EU OCM plan with global ICT/OCM program for EU pilot and roll-out

Parallel Project Management for #undisclosed clients :  Datacenter Server Migration Ubuntu > Windows 2012  R&D environment Migration towards Windows 2016 Server & Windows 10 clients Online Minecraft gaming platform & connectivity  KMO setup: online retail store & backoffice infrastructure  Design & Build network infrastructure for primary school  Design & Build custom mobile DJ/PA set with acoustical control capability modules  Design & Build custom home recording & playback studio  Architectural & design consulting of stage & plenum acoustics for a ballroom renovation

Fashion retail shop and online store. Vlissingen (NL)   -  1p Role: Start-up coach and project manager setup of logo, website shop, domain, email, social media, backoffice infrastructure & applications, sales & invoicing templates & business process workflow.

Utility company, active in all Flemish cities and municipalities, building and managing public utility networks for electricity, natural gas, sewers and heat, from supplier to client premises. Merelbeke, Melle (BE)  -  6.000ppl - €1.06 billion Role: IT Strategy & Governance Implementation Manager (a.i.), reporting to the CISO / temp. CIO Implementation of Cobit5 APO governance and processes Achievements: Published 3 reference books of knowledge for internal use of applied ITIL & COBIT frameworks, still in use as of 2026

Hosting and cloud company offering a complete range of hosting solutions for companies and organizations who would like to maintain a presence on the Internet or use Internet technologies to work more efficiently Lochristi, Merelbeke, Mechelen (BE)  -  3.500ppl - €1.8 million Role: M&A Program & Portfolio Manager and interim Deputy Director (general manager) Business reorganization / transformation of a separate business unit (38ppl / €20 million budget) to be split and integrated into the 3 verticals of the mother company hereby scaling-up maturity in process, risk, financial, legal management & governance as well as integrating front & backoffice applications into the central corporate environments.

Industrial pharma company that develops and manufactures more than 5,000 healthcare products, specializing in infusion therapy, surgical instruments, orthopedic joint replacement, neurosurgery, and extracorporeal blood treatment Brussels (BE), Oss (NL), Kassel-Melsungen (DE)  -  64.000ppl - €4.6 trillion Role: Interim CIO BeNeLux and M&A Program manager Digital integration, relaying with CEO's of BE, NL and group CIO of DE Running ICT operations 12ppl / 3 million local budget and providing a roadmap for the local ICT landscapes and operations to be aligned to the new corporate and business strategy of merged centralized datacenter services within EMEA based in HQ in Germany. Achievements: Agreement with HQ on the conditions and roadmap for integration in the EMEA realm, validated by local Sr. management programs.

Federal agency & public health protection organization, ensuring the quality, safety, and efficacy of medicines and health products from development to use, as well as all operations involving human body material. Brussels (BE)  -  350ppl – €53.5 million Role: Carve-out / Startup Change & Transition Manager, reporting to the CIO & CFO. Aligning ICT to its new strategic, commercial and European mission as a result of a carve-out: moving away from a shared environment after its split off from the federal mother institution Public Health, with extensive in- & out-sourcing. Achievements: Despite having no concrete budget, due to the 500+ days without a government in Belgium, I successfully setup a new ICT organization by chopping up the 850k budget into small enough slices to pass governmental financial control stages and the Council of Ministers, plus spread during the year, engaging 27 ppl into infra/ops, development/projects, building/facilities teams. Brownfield building datacenter, ICT infrastructure & applications, testbed, security, GRC&Compliance governance, applications & telecom outsourcing contracts, establish ITSM processes and SIAM supplier collaboration, new reshaped organization, staff hiring, RACI.

International ERP application, infrastructure solutions and service provider on iSeries , servicing the UK-Poland middle Europe client region, e.g.: Fedasil, AtlasCopco, MCS, 2XL, DeJond, Omya, Dehon, Proton, Herfurth-SDS, Engels, Artas, Lotus, Van de Velde, D’Ieteren, Febetra, DSV Volvo Brussels, Sint-Martens-Latem (BE), Utrecht (NL)  -  1.600ppl - $505.1 million Role: COO & Reorganizational Change Manager Reorganization of the IT-factory (35p / 10 million budget) aligned to international restructuring plan and GRC policies, -  personal development off staff : teaching, training and certification, coaching and service management games enabling process manager role selection based on personality, skills & collaborative contributions -  operations : time registration, payroll, bonus & profitability management, balanced scorecards, retention programs -  Sales & Business Development management : through Innovation, strategy & cornerstones redefinition, go-to-market and marketing plans, sales process vs. support & delivery re-alignment, field opportunity sales funnel, products & services portfolio management, RfP/supplier/contract management.

Top10 Life & Non-life Insurance company Antwerp, Gent (BE), Hamburg (DE), Basel (CH)  -  1.400ppl – €480 million Role: Interim Program Manager, reporting to the CIO & COO of Infrastructure Operations

Global and trusted provider of Financial Market Infrastructure (FMI) services. Brussels (BE), Paris (FR)  -  6.000ppl - €218.8 trillion Role: Interim Initiative Project Leader & Quality Manager, reporting to the Program Director, Project & quality control in a greenfield ‘DRP 2+1 DataCenter Setup & Validation‘ track, with an innovative and newly developed HA SAN storage solution, within the stringent boundaries of banking legal and compliance rules.

IT provider company in the retail, SMB & Government market. Brussels + all major cities (BE)  -  141ppl – 25 retail stores Role: After Sales Service & Support Engineer for the Apple Computer Business Unit Achievements: Awarded best client service by Apple EU and internationally traveling clients for operating the B2B, B2C Brussels International Service center & Retail Service points

Real estate broker Antwerp (BE) -2ppl Role: Start-up coach, application developer and project manager Setup of backoffice infrastructure (MEP) and application development of a client/server commercial real estate database & management system.