Stéphane Bédère

Ecosystem Catalyst | Expert in Operations, CS & Digital Transformation

Salaire / Taux journalier

Paris, France

Freelance, ouvert au CDI

Peut venir sur site

Expertises

Customer SuccessCRMStratégie ProduitSales OpsBusiness DevelopmentGrowthCROGo-to-marketStratégie & ConsultingConseil ITProject OwnerService Client & CareGestion de projet - PMOTalent Acquisition

À propos

Introduction

A seasoned professional with over 20 years of experience in international tech environments, Stéphane Bédère supports companies in structuring their operations, driving revenue growth, and orchestrating complex ecosystems. He excels in cross-functional management (Customer Success, Sales, Presales, Partnerships, Support), the creation of agile processes, and the implementation of digital tools tailored to SaaS models.

Liens

Expérience de travail

Strategic Advisor

nov. 2023 - Présent

3 ans

$4.4 trillion: that's the annual promise of generative AI. The real question is: who will truly capture this value? Knowledge is no longer scarce. Execution is what makes the difference. While AI can synthesize insights, write content, or generate code in seconds, the advantage lies with those who know how to deploy quickly, transform ideas into action, orchestrate humans and AI, and iterate continuously. AI democratizes knowledge. It doesn't democratize the ability to execute. The winners will be those who deliver results faster, better, and with a measurable impact. Your challenge isn't to understand AI. It's to convert its potential into concrete results. Where do you start? - You don’t just design strategies, you turn them into concrete, operational, and measurable actions. - You orchestrate coordination across people, organizations, processes, and technologies (including AI) to ensure performance and alignment from strategic vision to on-the-ground execution. - You support change when things get difficult (resistance, silos, egos, internal politics) and you stay involved to ensure implementation, not just the kick-off. - You provide pragmatic steering: impact-based prioritization, regular follow-up, issue escalation, continuous adjustment, and team accountability. - You measure and demonstrate tangible, lasting outcomes. Not just deliverables. What matters is the actual transformation. I can help !

Global Head of Customer Success & Operations - PPaaS

Ingenico

mai 2021 - Présent

5 ans 6 mois

With PPaaS, we are building a cloud-based Payments Platform as a Service (PPaaS) that empowers our ecosystem of clients and partners to offer their merchant customers state-of-the-art payment and commerce solutions available anytime, anywhere.

Chief Customer Officer

Sidetrade

mars 2019 - mai 2021

2 ans 3 mois

Artificial Intelligence is no longer confined to driverless vehicles, facial recognition or product recommendations on retail websites. Thanks to the work of our Data Science Team, we are proud to introduce A.I into business' everyday lives. Make your Sales Growth & Cash Generation more efficient than ever and your life easier! Want to test drive A.I in your company? Go to Sidetrade.com, sign up and make it happen. Sidetrade (EURONEXT: ALBFR.PA) is the most compelling A.I Software Company shaping the future of Customer Engagement empowering Marketing, Sales and Finance people to Grow sales and Accelerate Cash. Seamlessly integrated with existing Marketing Automation, CRM & ERP solutions, Sidetrade leverages Artificial Intelligence to discover untapped New Business Opportunities, Increase Up-Sell & Cross-Sell, Reduce Churn, Predict Customer Payments and Accelerate Cash Flow. Over 1,500 companies, of all sizes and verticals, in 80 countries, use Sidetrade A.I Platform daily for sustainable growth. By breaking all data and system silos, Sidetrade enables a new level of collaboration between Marketing, Sales, Finance and Customer Service teams to accurately Assess, Predict and Increase Customer Performance. Let's Benefit from a unique competitive advantage! With its A.I Platform, Sidetrade uses Predictive Analytics to take the guesswork out of the Customer Relationship. The Advanced use of Machine Learning, Deep Learning & Natural Language Processing empowers businesses to proactively improve operational effectiveness of the End-to-End Customer Cycle via Smart Sales Prospecting, Streamlined Cash Collection and Case Management processes. Visit www.sidetrade.com Artificial Intelligence, AI, Predictive Analytics, NLP, Predictive Leads Scoring, Algorithms, Big Data, Smart Data, Sales-to-Cash, Order-to-Cash, SaaS, Cloud, Cash & Credit Management, Credit Risk, IoT, ChatBots, Bot, Data Science, Churn Rate, Up-Sell, Cross-Sell, Deep Learning, Machine Learning

Director, Customer Success Team

Anaplan

nov. 2017 - mars 2019

1 an 5 mois

Anaplan is a leading platform provider connecting data, people, and plans across your business. Large and fast-growing organizations use Anaplan’s planning platform in every business function to make informed decisions and drive faster, more effective planning processes. For more information : https://www.anaplan.com/

Customer Success Director

Jive Software

janv. 2015 - janv. 2017

2 ans 1 mois

Paris, France

Director

PwC

mars 2015 - oct. 2015

8 mois

Customer Experience is now one of the key sources of competitive advantage. Get it right and it will build customer engagement and revenues. Get it wrong and risk losing customers, negative impact on your corporate reputation and loss in revenues and market share. To turn the Customer experience into a relevant performance and differentiation argument, Stéphane offers a pragmatic support for a customer centric transformation.

Senior Manager

CGI Business Consulting

janv. 2008 - mars 2015

7 ans 3 mois

La défense

Manager

Atos Consulting

janv. 2004 - janv. 2007

3 ans 1 mois

Paris, France

Senior Consultant

Deloitte Consulting

janv. 2000 - janv. 2004

4 ans 1 mois

Neuilly-sur-Seine, France


Formation

ISC Paris

International Business

Académie militaire de Saint-Cyr Coëtquidan

The London School of Economics and Political Science (LSE)

MSc, Management, Organisations and Governance

Activités et associations : Rugby

Portfolio

Optimisation du flux Order to Cash (O2C)

Optimisation du parcours client B2B — Des Sales au cash

Accompagnement à l'intégration maitrisée de l'IA

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