Stéphane Evrard

– Define, design, and oversee innovative service offerings across advanced technology domains. – Deliver impactful service solutions from initial concept through deployment and continuous improvement. – Analyze market trends and customer needs to identify strategic opportunities. – Define and drive product strategy, aligning closely with business objectives. – Collaborate cross-functionally (engineering, sales, marketing, support) to ensure successful service lifecycle management. – Develop and maintain detailed product roadmaps, prioritizing features based on business value, user feedback, and technical feasibility. – Monitor performance metrics and KPIs, continuously optimizing service offerings. – Ensure customer satisfaction and service excellence through rigorous quality assurance, effective deployment, and proactive risk management.

– Oversaw critical projects such as the migration of the PROGRAM system to Azure Cloud (completed in December 2023) and the ongoing GoLive transition of FRED (Flight Referential Data). – Ensured tight control over timelines, budgets, and coordination between technical and business teams. – Led the transition between MDC providers, monitoring SLA performance indicators and ensuring service continuity. – Designed, monitored, and validated middleware flows and web services between internal and external systems, ensuring Air France standards and data security compliance. – As a certified Scrum Master, led daily stand-ups, refinements, sprint planning, and SAFe PI Planning, optimizing backlog management and team efficiency.

– Directed the development of a Covid testing platform for airline passengers, in coordination with international laboratories. – Defined the technical scope, managed resources, and maintained partner relationships. – Led the deployment of a facial recognition system coupled with passport ID verification, ensuring security and data compliance in a highly sensitive environment. – Coordinated critical incident responses for demanding clients (e.g. oil companies), requiring strict follow-up and high-level stakeholder communication.

– Managed innovative technology projects in France and Morocco, handling resource planning and deliverable validation. – Supervised cloud migration and integration projects, ensuring service continuity and performance objectives were met. – Built strong client relationships, adapted solutions to evolving needs, and ensured high levels of satisfaction and loyalty.

– Directed large-scale projects with full responsibility over resource planning and execution to achieve key commercial goals. – Coordinated multidisciplinary teams to ensure quality, consistency, and operational efficiency. – Managed contractual engagements from negotiation to execution, balancing customer expectations with operational constraints.