Stéphane RIVEZ

Led the transformation of the company into a full-fledged B2B telecom operator. Delivered the strategic sale of the operator business to MIXvoip (2025) after a multi-year preparation and negotiation process. Ensured close to 100% client retention and seamless transition, establishing the project as a benchmark in the market. Implemented a structured and measurable customer service policy, deeply embedded in the company culture. Directed the merger and integration of CrossComm® in 2008. Drove development of innovative telco and IT services (VoIP, conferencing, internet access, CrossPBX®, etc.). Managed national and international supplier partnerships. Led critical infrastructure projects (e.g., data center migration with zero downtime). Developped Customer-Centric internal CRM

Founded and led a consulting firm specialized in business transformation, digital evolution, and telco infrastructure advisory. Assisted distressed companies in strategic restructuring with customer-centric reorientation. Developed custom CRM and billing solutions (php/MySQL/C++). Conducted in-depth analysis of product portfolios, services, and cost/profit centers to enhance margins and operational efficiency. Managed telecom and IT migration projects and supported digital transformation initiatives, addressing both tech and human change management. Helped clients automate and streamline internal processes, aligned with company culture and objectives.

Spearheaded product and market development for an ILR-registered alternative telecom operator. Developed Modulobox®, one of Luxembourg's earliest proprietary CMS platforms. Designed an internal CRM to enhance customer support and operations. Strategically prepared the company for its merger and absorption by Crossing Telecom, ensuring business continuity.

Gained hands-on experience in telecom systems, technical support, infrastructure deployment, and software development. Built strong foundations in IT, telecommunications, and service delivery across multiple sectors.