Stephanie Bernard

Building the High Tech & Telcos sector in France from a blank slate, developing relationships with C-level and Senior Leader stakeholders. Leading the operational execution of high-value transformation initiatives, across Operating Model, IT Apps & Cloud Modernization, Cyber Resilience, Vendor & Sourcing, Artificial Intelligence, Market Growth, and Talent & Organization. Supported by a local team of ~20 seasoned consultants and leveraging EMEA capabilities and Gartner Research & Advisory to maximize client impact and accelerate outcomes.

Led a 10-year enterprise-wide transformation as business lead, partnering closely with IT to modernize core systems (100% BSS, key OSS), re-engineer processes, simplify the product catalog, integrate new IT capabilities with Legacy platforms, execute client migrations, and launch early AI initiatives. Collaborated with CEO, CIO, and CFO to secure ROI on double-digit annual investments. Delivered major cost-efficiency and revenue-growth initiatives for 2,000 employees; improved interoperability with subsidiaries and distributors; deployed Salesforce across Fixed & Mobile Book-to-Bill; led 5GSA B2B IoT launch and French B2B e-invoicing compliance program. Built and managed a ~50-person cross-functional team (PM, Solution, Product Owner, CX/Process, Change, BI, PMO) across all B2B business lines.

Driving large-scale digital transformations. Example of project: conjointly led with Deloitte Strategy the 2.0 digital drive-thru redesign for the Auchan-Drive & Chrono-Drive merger, optimizing revenue, EBIT, and operational synergies. Defined strategic goals across six key domains (digital shopper experience, store network, product portfolio, business processes & IT tools, legal, HR & social engineering) and launched the first steps of the phased roadmap to accelerate change.

Orange's exclusive consulting partner, leading a large C-level transformation for ~10K employees to drive major double-digit cost savings. End-to-end managed three overlapping five-year programs (sales, customer service, operations), overseeing ~15 multi-disciplinary consultants in support of client-side project resources. Overhauled the business model, processes and IT tools. Structured the social dialogue, reskilling, and talent acquisition. Led C-level decision-making and budget across a complex multi-project portfolio.

Orange's exclusive consulting partner. Example of project: designing, implementing and driving the market launch of a convergent Mobile & Broadband offering for VSEs/SMEs.

(ex. MCI-Worldcom) Managed the go-to-market strategy for France and Italy, serving major big accounts, before leading the EMEA product management of telecom outsourcing services - leveraging technical, legal, and financial flexibility to align with market needs.

(ex. Cegetel Entreprises) Conducted geomarketing analyses to support sales teams and identify local business opportunities at a time when the French telecom market is being deregulated.

(ex. France Telecom Entreprises) Performed competitive intelligence analyses when the French market is opened up to competition.

(ex. Philips Composants & Semi-Conducteurs) Characterized different dielectric deposits in a BiCMOS integrated circuit manufacturing process.