Stéphanie Melon

Private deck sent on demand. - Drive strategic clarity and operational excellence to overcome complexity and improve performance. - Adopt a pragmatic, people-centered approach to achieve tangible, sustainable results. - Bridge the gap between strategy and execution to align teams and foster collective success.

- Supported the integration of BVA into Ipsos within IPSOS’ Channel Performance and Mystery Shopping activities. - Restructured and organized teams from both entities to enhance efficiency and cohesion. - Strengthened trust and client loyalty to ensure continuity and solid partnerships throughout the transition.

- Led strategic initiatives to enhance customer experience and operational efficiency - Incorporate sustainability into clients’ business transformations - Engaged from 5 to over 50 consultants on Customer Experience community - Developed multi sectors key clients: Van Cleef & Arpels, Printemps, Total Energies, SNCF, Duval Immobilier

- Tailored audits and actionable strategies for organizational improvement - Focused on resource optimization and productivity enhancement Focus on Poly-sensorial innovation SCENTECH Scent digital system IOT (Nov. 2020 to Oct .2021) - Developed and work on the launch of the “Scent Digital System” for fragrance digitization, enabling personalized scent experiences- Explored applications in Luxury and Retail markets, driving multi-sensory engagement- Positioned the product in the growing smart home and connected devices market- Focused on eco-design with recyclable cartridges and remote app control for user convenience   Focus on general Management BETTINA VERMILLON Luxury women shoes (June 2019 to Sept. 2020)- Implemented a comprehensive marketing platform, revising product offerings, and optimizing eCommerce strategies- Increased brand visibility and customer engagement, resulting in a 4x revenue increase, a 10.000-followersd boost on Instagram, and improved team dynamics through targeted hiring- Enhanced operational efficiency by negotiating better production and logistics processes, implemented a CSR audit

- Revitalized the French subsidiary of this global luxury cookware brand by delivering a fresh brand vision and omnichannel strategy - Led a team of 150 across 25 stores, and spearheaded renegotiations with key wholesale partners such as Amazon, resulting in stronger business relationships. - Restructured the digital strategy to increase eCommerce sales by 29%. Achieved a 15% increase in overall sales, a 4% improvement in gross margins

- Managed a regional turnover of €90M and directed 140 people across 250 points of sale in France, Spain, Italy, and Greece - Opened 140 new points of sale within one year, ensuring operational excellence and alignment with the brand’s global standards - Improved sell-out performance and profitability with major department stores such as Galeries Lafayette, El Corte Ingles, and La Rinascente

- Created and roll-out the global Retail Excellence guidelines, ensuring alignment with LVMH Group’s strategy and local market conditions across 30 stores and 2,000 points of sale. - Managed mystery shopping worldwide - Focused on improving client experience and retail profitability worldwide, focus on China, Japan, Russia, and the Middle East. - Trained regional directors and store managers in coaching and management techniques to enhance store performance and customer satisfaction. - Partnered with Executive Committee on “Retail Productivity” strategic project

- Led the retail network of 25 stores with a turnover of €35M, managing a team of 140 employees. - Structured and professionalized the network by implementing sales performance indicators, merchandising rules, and annual employee evaluations.

- Managed 15 stores and shop-in-shops across Paris and Belgium, generating €6M - Recruited and trained sales teams on product knowledge, merchandising, and sales techniques, while closely monitoring key performance indicators - Improved regional sales performance through proactive coaching and daily support to store managers