Stephany Martins
Customer Service Specialist | LATAM & EMEA
Salary / Daily rate
Loures, Portugal
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer Service Specialist with 3+ years managing LATAM & EMEA markets at Microsoft/Teleperformance. Expert in complex issue resolution, billing processes, and cross-cultural communication across diverse regions. Ready to deliver exceptional customer experiences and drive satisfaction for your business.
Work experience
Customer Service Coordinator
SIXT
Mar 2025 - Present
1 year 8 months
Customer Service Specialist
Teleperformance
Dec 2021 - Dec 2024
3 years 1 month
Lisbon, Portugal · Remote
Customer Support Specialist for LATAM and EMEA at Microsoft Provided high-quality customer support for Latin America (LATAM) and Europe, the Middle East, and Africa (EMEA) regions. Specialized in resolving complex customer issues, ensuring satisfaction, and fostering long-term client relationships. Managed customer billing processes, addressing inquiries and ensuring accuracy in financial transactions. Focused on delivering tailored solutions while adapting to diverse cultural and business needs across multiple markets.
Education
IPAM
Licenciatura
2023 - Present
3 years 10 months