Steve Elhirch

Access requests analysis and processing for Sailpoint applications Assignment rights workfl ow administration Prioritizing and processing requests Providing fi rst-level technical support to users via phone, email, and in person Retrieving, analyzing, and resolving errors encountered by users Conducting training for colleagues Maintaining documentation of procedures and solutions User support for access issues; Escalating incidents or service requests and ensuring follow-up File server access management; Managing exceptional authorization for unauthorized websites within the company Handling authorization, addition, and removal of websites belonging to the companygroup

Manage accounts and access groups in Active Directory (Create, Delete) Application access management Collaboration with internal teams to resolve issues User support for access issues Administration of passwords Documentation maintenance for procedures and solutions Suspicious email analysis Implementation of multi-factor authentication (MFA)