Steve Tolo

Supported multiple companies with paid strategy and analytics overhaul (Animer, Strise, Headshed, Ekimetrics, Metrisk).

Clients: Hertz, Novacel, Bridgestone

Liaison between SAVE outlets, customer care,logistics and tech teams. Project management and customer cases resolution.

Service: Efficiently and effectively handle queries from customers via phone, email and online chat. Providing CRM reports. Productivity: Achieve individual targets and contribute fully to achieving departmental response time targets to queries. Troubleshoot problems and provide technical assistance in order to answer customer enquiries Identify and assist to resolve issues arising from customer contact.