Subhadeep Das

– AWS Client Solutions Delivery Management. – Value Realization for Client Business solutions. – Cloud Adoption and Acceleration Mechanisms along with Operations. – Cloud Maturity Assessment, Cloud Value Adoption Framework and Well Architecture Framework adoption. – Cloud Maturity Assessment, Cloud Migration Readiness and Migration health Mechanisms. – Tactical/Strategic Cloud Initiatives with Clients in a Working Backwards way of working. – MAP 2.0, Experience Based Migration, CAF, CMA, MHM mechanisms for Cloud Migration. – Partner Management for client with AWS Partner Organization. – Enterprise Transformation Program implementation with working backwards approach. – Support Client with solutions development using Gen-AI, Agentic AI tools and processes. – AI Strategy, AI operations, AI Development Lifecycle adoption

– Enterprise Monitoring Implementation. Application services Management. – Cloud & Platform Management services. – Cloud migration, governance and strategy with cost optimization. – Migration to AWS Cloud using lift and shift on EC2 solutions. – Support AWS serverless solutions to reduce the TCO and reduce investments in hardware. – Data Management solutions development. – Service Delivery Management for IT services. – Vendor Management for Cloud and Monitoring solution providers.

– Enterprise Application Services Management. – Member of ITCO Management team for Tactical & Strategic decisions. – Management of Application Managers, Service Managers & Transition Managers for IT organization. – Sponsor and Management of critical projects to be aligned to Energy distribution grids and Energy regulatory board. – Data Management solutions development: Data Analytics - ETL. – Implementation of compliance policies, programs & Data Alignment programs for electricity and gas distribution. – Project Management for Operational & Continuous Improvement of services. – Service Delivery Management for all Enterprise Applications. – Responsible for Outsourced Vendor Services Management for IT/Security and Business.

– Align technology vision with business strategy by integrating company processes with the appropriate technologies – Responsible for keeping all the IT equipment and services running meeting the agreed Service Level Agreement – Maintains the operational integrity of the technologies and services provided. – Maintains existing enterprise infrastructure, while providing direction in all technology-related issues by managing the Technical Customer Support function. – Ensuring all applicable IT policies and procedures are documented and operating effectively. – Deal effectively and resolve any issues that impact the infrastructure and to work with the service delivery manager to communicate with the Business on progress and estimated fix time. – Being proactive and producing high quality documentation in support of all projects (e.g. status reports, proposals, presentations). – Identifying project dependencies and critical path. – Working effectively to establish strong working relationships with key business stakeholders. In particular, creating an environment where there can be both formal and informal communication. – Ensuring the timely escalation of unresolved issues and early warning on key risks. – Give the necessary support to the IT Manager by managing outsourced IT arrangements and vendor projects to ensure that performance is performed at a high level of quality and timeously delivered – Managing the invoice approval process for all IT related spend to ensure that invoices are correct and that payments are only made when the appropriate milestones have been reached.

– Governance of the Information Technology Infrastructure teams comprising of Servers OS teams, Virtualization teams, Storage & Backup teams, Operations management team and other project teams at the European Investment Bank. – Responsible and Accountable for the IT support of the existing architecture (Legacy) and new Infrastructure architecture (SDDC). – Responsible to support the continuous operations of the Legacy Infrastructure and implementation & move to operations for the SDDC environment. – Financial Management of yearly Billing for all IT Infrastructure, Operations, and project teams. – Responsible for the P&L of the IT budget for services and support provided to the EIB. – Implementation of new technologies, processes and partnerships in order to improve productivity and stability of the infrastructure. – Define new way of working for the Infrastructure teams to support a Software Defined Datacenter (SDDC). – Standardization across IT by defining and implementing standard ways of working to improve efficiency and reduce costs. – Optimize the operations using automation and reduce time spent on BAU tasks while enabling a structured monitoring based for Infrastructure and Applications. – Establish Infrastructure, operational & software development processes based on ITIL & AGILE based best practices. – People Management of 6 Team leaders at the EIB institution for IT support and approximately 40 engineers for BAU and Projects.

– Governance of the Information Technology comprising of Infrastructure & Development. – Management of several IT teams including Operations, Development, Infrastructure and project teams. – Responsible to define and implement a secure development lifecycle (SDLC) needed to support Product development. – Financial Management of the yearly IT Budget for all IT Infrastructure, Operations, Development and project teams. – Responsible for the P&L of the IT budgets equivalent to 10% of revenues (approx. 5 M€) budget. – Responsible for the Digital Transformation of VBS including implementation of new technologies, processes and partnerships in order to improve productivity and stability of the infrastructure and development. – Develop Vision and Roadmap to go towards a Software Defined Datacenter (SDDC). – Standardization across IT by defining and implementing standard ways of working to improve efficiency and reduce costs. – Audit Management of IT Infrastructures & development. – Provide solutions for client's IT needs expectations & issues & participate in roadmap definition, change management, integration & rollout of new technology for the client & VBS including sites in Luxembourg & Singapore. – Establish Infrastructure, operational & software development processes based on ITIL & AGILE based best practices aligned to ISO 27000 standards. – Define, create and implement the IT roadmap for 2017-2019 focusing on removal of obsolete legacy systems and processes and renewal towards new solutions and technologies such as Object storage solutions, Next generation networks, Software defined networking and improved firewall solutions. – Sponsor and driver for key IT projects including Data consolidation, Data protection, Email Security, Managed File Transfers, Firewall and Storage renewal, Storage consolidation, network optimization and datacentre management. – People Management of 3 Head of Department, 12 Team Leaders and 56 IT staff in total.

– Governance & Management of the Service Management team comprising of Service Delivery & Operations Managers. – Assignment of Service Delivery Managers & Operational Managers to support the Client Operations. – Manage the implementation of governance, organization, tools & procedures to setup the services for the clients. – Setup & Manage the service management procedures. – Escalation point of contact for Clients and Service Management teams. – Alignment of the Service Management team to the internal organization while continuing to deliver strong qualitative and quantitative services to the clients. – Implement standard ways of working (WoW) in order to improve efficiency, increase Automation and optimization of the services to deliver faster and better support. – Improve Quality of services while ensuring profitable services. – Service Management for Uptime, Enterprise and Professional services clients. – Escalation point of contact for Service Management issues. – Manage customer satisfaction and dissatisfaction. – Provide service performance and service achievement reports to the management and IT/business representatives of the clients. – Financial Management for the Service Management team including management of P&L and profitability for clients. – Senior Service Delivery Manager role in addition to the Service Management role and managing critical clients for Uptime, Managed services, Enterprise services and ITO clients such as key EU and financial institutions. – Improve effectiveness and efficiency in the delivery of support, managed, enterprise services and ensure respect of key deliverables and SLA. – Work with the service management team to define and implement workflow, processes to improve the service quality.

– Service Management & Delivery for EU/Financial institutions & Telecommunication companies in line with the agreed statement of work (SOW) and service levels (SLA), as per the contract. – ITO/Managed services delivery manager in charge of managing outsourcing and Cloud contracts for clients. – Ensure that provided IT services meet the SLA, that IT objectives are aligned to business needs and met during delivery. – Manage the implementation of governance, organization, tools & procedures to setup the services for the clients. – Setup & Manage the service management procedures. – Understand customer environment & business and manage the service review meeting ensuring that all service issues are managed within SLA and required time scales. – Escalation point of contact for service issues. – Manage customer satisfaction and dissatisfaction. – Provide service performance and service achievement reports to the management and IT/business representatives of the clients. – Manage the life cycle of service management processes with customer, aim of continuous improvement, outcome management, cost reduction, automation and evaluation of service impact. – Manage the Service Delivery teams providing Remote/Onsite support to the clients. – Manage ITIL & AGILE Process. – Setup & Manage Service Improvement program and culture within IT Support. – Service Design (Definition, SLA), Operation (Reporting, Control, and SLM) and Transition control (Handover).

– Management of Tenders for Financial sector & EU institutions in Luxembourg. – Planning and managing the bid from outset to closure, including coordinating and justifying estimates and price development to senior management and the Client. – Developing and management of a Service Delivery Plan, Project Roadmap, Transition & Handover Plan to support the activity, resources and inter dependencies. – Managing the identification of delivery risks and issues and ensures that these are assessed and appropriately managed. – Identifying and resolving issues and manage bid risks, including the development of contingency plans. – Provide strategic and technical guidance and entrepreneurial flair to complex RFP and tenders.

– Service delivery for the customer in line with the agreed statement of work (SOW) and service levels (SLA), as per the contract. – Governance & Operational Management. – Establish operational processes based on ITIL based best practices aligned to ISO 20000 standards. – Management of customer escalations and key requests. – Metrics analysis, and CAPA – and implementation of actions and tracking. – Service Delivery Management and provide Operational support for Projects.

– Management of the IT Service Delivery team, taking responsibility for service desk, desktop support, Infrastructure and application support teams. – Manage Data Center coordination, operation & support. – Ensure quality and profitable services are performed to the agreed SLA. – Vendor Management of contractors and service providers used to provide services. – IT Service Management for clients in the region. – Implementation and Owner of all ITIL processes and organization. – Governance of IT Service Delivery teams. – Client Account Management of key clients and SPOC for several clients in the region.

– Management & Administration of OSS & NetAct Platform. – Radio network optimization for Traffic and network coverage (Ec/lo & CPICH power) using NetAct Planner & Actix Analyzer. – Management & Administration of UTRAN & OSS UTRAN – Network Monitoring & Analysis – Perform Reconfiguration of AXC, Node B and RNC configurations. – Perform SWAP from AXUA to AXUB to incorporate ATM multiplexing. – Manage Inter-RNC and Intra-RNC Node B mutations. – Manage addition of WCDMA cells to migrate from 1+1+1 to 2+2+2 configuration – Interface between Technicians on site and OSS to integrate, validate and upgrade sites.

– Network Security Remodelling and Architecture to improve security. – Deployment of IDS & IPS systems.