Sudhakar Mishra

– Act as Technical Product Owner within the Centre of Excellence for SDLC and CI/CD platforms supporting multiple enterprise teams. – Own Azure cloud architecture and platform standards. Designed and governed Azure DevOps CI/ CD pipelines for enterprise-scale delivery. – Defined Kubernetes deployment standards (Helm / Kustomize based) across OpenShift and Azure platforms. – Supported incident analysis and root cause investigations, contributing to platform resilience improvements and reduced recurrence. – Conducted post-incident root cause analysis and drove corrective actions to improve system stability. – Collaborated with development and operations teams to improve production reliability and platform stability across enterprise CI/CD and runtime environments. – Own the CI/CD platform roadmap, tooling lifecycle, and integration strategy across Git, Jenkins, GitHub, Artifactory/Nexus, OpenShift, and Azure.

– Led corporate release management for business-critical insurance platforms in a highly regulated environment. – Ensured operational readiness and reliability during releases via DCAB and Go/No-Go decisions. – Defined and enforced release governance, deployment standards, and CI/CD practices across multiple application teams. – Led cross-team adoption of DevOps best practices through coaching and enablement. – Owned Azure cloud architecture and technical standards, leading design decisions across AKS, App Service, networking, identity, and security in regulated enterprise environments. – Planned and coordinated Linux and Windows patching activities to achieve minimal downtime and zero critical outages. – Conducted DCAB and Go/No-Go meetings, aligning technical risk with business priorities. – Improved operational stability through structured incident, problem, and root cause analysis, preventing recurrence of production issues. – Monitored production risks and coordinated changes in a highly regulated insurance environment. – Ensured security compliance through vulnerability assessments and disciplined patch management.

– Owned IT operations for Proximus commercial endpoints, ensuring SLA compliance for high-traffic customer-facing systems. – Delivered a service delivery overhaul, resulting in a 50% improvement in SLA compliance. – Defined and enforced operational KPIs, reporting service performance to Steering Committees. – Strengthened L2/L3 support models through trend analysis, proactive monitoring, and process optimisation. – Represented IT operations in CAB, incident review, and performance review committees.

– Led DevOps transformation for Proximus during migration from monolithic systems to microservices architecture. – Designed and implemented CI/CD pipelines supporting 100+ microservices, including automated testing and nightly deployments. – Implemented Helm-based deployment strategies to standardise Kubernetes releases. – Played a key role in cloudification and OpenShift adoption, supporting containerisation and platform standardisation. – Provided L3 production support and architectural guidance for complex distributed systems. – Defined Infrastructure-as-Code standards and deployment strategies aligned with Agile delivery models.

– Served as primary technical contact for telecom clients, delivering and supporting VAS platforms. – Managed multiple concurrent development projects and production systems.

– Started profressional carrier as a trainee and trained in Java devlopment.