Sunil Bhagwandeen

Leading the Service Delivery Team here in France to introduce Agile and an ITIL framework for our data management, support and development teams based in India, Serbia, UK, France, Spain and other countries globally. Leading the Introduction of • Change and release Management • Incident Management • Crisis Management • Management Reporting • Power Bi Dash creation • Service Now ticketing • Problem Management Rsponsilitiies includes but not limited to • Main responsibiliy is Leadership through support and mentoring • Coaching and mentoring team of communication, ITAL standards and Agile methodology • Creating and maintaing CAB, problem and incident management • Reports on a daily, weekly and monthly basis • Standardising Services and templates • Leading a global team • Acting as SPOC and escalation manager • Introduction of collaboration, and continuous improvements and Transparency initiative • Monitoring of infrastructure performance using ITSM and CMBD • Creating Daily, Weekly and Monthly performance reporting • Working with IBM, LTIMindtree, TCS and other 3rd parties

i am responsible for the Delivery of Services from Accenture PaloAlto Zscaler and other proivder in the SDWAN infrastucture. Other reposnsibilities include Service Now, CMDB delivery,Ebonding Leadership of teams and processes Security Control and Governance Responsible for bringing matuirty to the Service Delivery dynaic at SUEZ

Head of infrastructure Command Centre and Service Delivery

Skills: Microsoft Azure · Database Management System (DBMS) · Negotiation · Azure DevOps Services · Responsible, Accountable, Consulted, Informed (RACI) · Product Management · IT Security Operations · Android · IT Integration · Catalogue Design · Provisioning · Desktop Deployment · Partner Relationship Management · Resource Planning · Capacity Planning · Customer Engagement · Customer Communication

Responsible for global delivery of SD-WAN and Operations. A Senior leadership position working in a highly Agile focused environment responsibilities include Project delivery - SD-WAN, FLEXNET, SERVICE NOW, NOC TRANSITION, Carrier management Transition 3rd Party management (IBM, ORANGE, AT&T, TCS, KYNDRYL, ++) CAB, Release management. Steering committees Crisis Management Cloud technology- AWS, AZURE Architectural design.

My role was to report directly to the CEO and I was presented with the challenge of creating a new telephone app that would work on both Android and IOS and that would work globally. My responsibility was to : - Project manage the entire operation - Source and manage a development team and test team - Source and manage a website host - Source and manage a domain provider - Ensure the Website content an other data was correctly uploaded / updated - Regular travel India I was also Accountable for : - Marketing the application - Budgeting and forecasting costs - Regular progress reporting to the CEO - Vendor and Supplier selection and management - Negotiating contractual obligations and Service level agreements

6 month contract taken before traveling to India - Working for a Mundi IT Services a Global Pharmaceutical company in Cambridge as an application support manager which carries a large degree of project management, technical support, change and release control and 3rd party vendor and supplier management as well as relationship management. I work with the business which includes manufacturing, finance and compliance and HR. Having working in most areas of IT I find that being a Service delivery consultant suits my skills, personality and ambition to achieve success through the collaborative galvanisation of internal and external resources. As part of my responsibilities : • I am responsible for developing relationships and working with all of our vendors – Linkfresh, PiPOL, Dimenics, Tagetik, HCL, and various other business partners. • I also manage all support teams and work with our Service desk looking for ways our improve our service. L1, L2 L3 • I have implemented CAB and change and release management process using Service now • I have an excellent working relationship with all areas of this business. I am a main point of contact and escalation point being trusted to get plans and events implemented using my influencing skills. • Responsible for reporting at all levels and have an excellent technical understanding of the entire IT landscape. • Personnel support and team management, 1-1’s goals and objectives • Coordination and management of installation, configuration, testing and troubleshooting • Design, development, testing and deployment of new custom applications and reports • Prepare and maintain technical and user documentation, procedures and processes • Support wide variety of Applications including .net, SQL, Windows servers, Citrix Unix active directory and others such as Microsoft Navision 2013, 2016and upgraded country by country. • Articulate - able to undertake knowledge and skills transfer both in written form and face to face

Provision of services during migration of support operations back to Paris Prior to moving support operations back to Paris in August 2018, I was working in a team of 2 in London this is a highly pressurised role, creating Bonds, funds, instruments, commissions and counterparties help the traders trading using applications such as Minerva, Liquidnet, FXALL, plus user administration using a range of 3rd party tools and services such as Fidessa, Liquidnet, FXALL, LZ Admin. And many others. In this role I have manged to develop excellent working relationships with many teams with the organisation which has helped me to resolve a lot of issues through collaboration and trust. This role also requires Fluent French speaking and writing, and a shift pattern that changes virtually every couple of days. Duties include : • Responsible for managing the relationship with all 3rd Party vendors. • Regular meetings with Vendors for change & Release management, SLA and KPI reviews using ticketing system analysis. • Working shifts from 7am to 11pm • Incident and Problem ownership, acting as SPOC for any escalated issues • Monitoring SLA & BAU performance within the IT operational and support teams • Accountability for service and performance (SLA & KPI) reviews with vendors, suppliers • Ensuring Tickets are kept up to date or completed with SLA time frame • Helping Traders with queries • Ensuring mappings are set up correctly using SQL and Excel • Support wide variety of Applications including .net, SQL, Windows servers, Citrix Unix active directory and others

CDL is the company that processes insurance quotations for many large insurance companies and aggregator operators as well as DVLA registration look up facilities. They are also currently implementing a new telematics insurance program. I was Manager acting as main point of escalation and co-ordination of all support, release and implemetation activity.