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Customer Service Representative
Salary / Daily rate
Johannesburg, South Africa
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Final year Transport & Logistics student with 6+ years of customer service and administrative experience. Proven track record of increasing sales by 15% and managing front desk operations at agricultural business. Specialized in virtual assistance, data analysis, and customer onboarding with strong Microsoft Office proficiency.
Work experience
Receptionist
Banareng Poultry Farm
Feb 2023 - Mar 2025
2 years 2 months
South Africa · On-site
•Greeted and welcomed visitors, ensuring a friendly and professional first impression at the front desk • Managed incoming phone calls and directed inquiries to appropriate staff, providing prompt and helpful responses • Assisted with administrative tasks such as, scheduling, filing, and data entry, supporting smooth daily workflow • Maintained accurate records of appointments, visitors logs and correspondence to ensure efficient office operations
Customer Service Representative
Banareng Poultry farm
Jun 2019 - Jul 2022
3 years 2 months
South Africa · On-site
•Kept accurate records of sales and stock movements for reporting purposes •Followed up to resolve and ensure ongoing customer engagement and retentions • Resolved customer inquiries and complaints promptly over the phone, improving customer satisfaction •Increased daily sales by 15% through improves customer engagement and product requirements
Education
University of Johannesburg
Bachelor's degree
2023 - 2026
3 years 2 months