Suparna Bhattacharjee

– Developed and customized Salesforce Industries (Vlocity) components including OmniScripts, DataRaptors, Integration Procedures, and Vlocity Cards to deliver scalable industry-specific solutions. – Collaborated with cross-functional teams to gather business requirements and translated them into efficient Vlocity-based solutions aligned with Salesforce best practices. – Designed and implemented reusable OmniStudio components for customer onboarding, service requests, and policy management processes, improving efficiency by 30%. – Worked on Vlocity CPQ to configure product catalogues, pricing structures, and guided selling processes, enabling faster quote generation for sales teams. – Utilized version control (Git), Agile methodologies, and CI/CD pipelines for streamlined development and deployment in Salesforce environments. – Provided support for UAT, production deployment, and post-go-live stabilization of Vlocity applications, achieving high user satisfaction and system reliability.

– Build Lightning Web Components (LWC) to be used in Communities, created Apex controllers and Triggers based on the business requirements. – Stayed abreast of emerging technologies and trends in web design and development, continuously refining skills and techniques to deliver cutting-edge solutions. – Acted as a subject matter expert on design implementation within the SFCC platform, providing guidance and support to cross-functional teams throughout the development lifecycle. – Identify, enable and modify Community Template & Theme based on design criteria. – Implemented user stories in Copado for managing development tasks, aligning them with business requirements, and tracking their progress through the pipeline, thus improving project management and collaboration between development and business teams. – Build each webpage according to design, developed custom UI suing CSS3, HTML5, LWC, Visualforce components and used JQuery, JavaScript for front-end validation. – Participate in technical design sessions; develop technical solution documentation aligned with the business objectives. – Skilled in utilizing Aura events, attributes, and controllers to facilitate communication between components and enhance user experience on the Salesforce platform. – Extensive experience in designing and implementing Aura components to meet business requirements, including customization, data retrieval, and manipulation through Apex controllers. – Developed enterprise Einstein Analytics (Wave Analytics) strategy, with focus on business engagement, data governance, data architecture and advanced visualization / analytics capabilities. – Configured Service Cloud to handle Case management, Email-to-case routing, sharing settings in queue-based model. – Worked with functional leads to transform and develop new requirements into design, implementation.

– Experienced in Financial Service Cloud using Salesforce CRM. – Translated design files provided in Sketch or Photoshop into flawless representations across various browser types, maintaining fidelity and consistency in visual elements and layout. – Experience working with the Financial Services Cloud to provide personalized service to the client and increase the productivity. – Used App Exchange Tool called Click Tool to integrate with other applications to know the survey of the product. – Expertise in Vlocity Digital Interaction Platform, with a firm understanding how elements like Industry Console, Omni Scripting, and DataRaptor to enhance functionality. – Integrated Copado with automated testing tools to enable continuous testing during deployments, allowing us to catch errors early in the process and ensuring that only well-tested features were promoted to higher environments. – Migrated data from legacy CRM systems in batch or one-time using Data Loader. – Proven ability to troubleshoot and resolve metadata-related issues, ensuring the integrity and consistency of the Salesforce org's configuration and customization. – Involved in integration activities of Salesforce.com to Zuora and Click tool. – Experience in Process builder, Flow builder, SOW, Digital Marketing, Sales cloud Einstein -earned badges, Experience in CDP Platforms. – Created custom Reports based on business need and associated them to Dashboard. – Integrated Salesforce.com application with multiple third-party Lead Generation systems and Marketing systems. – Developed Visualforce pages, Apex classes, controllers and triggers to perform business requirements. – Proficient in working with Lightning Design System (SLDS) to ensure consistency in UI/UX design and adherence to Salesforce's styling guidelines across Aura components. – Managed conflicts and merges in Copado by using built-in tools to compare metadata, review conflicts, and resolve them effectively, which streamlined deployments without losing critical changes. – Demonstrated a keen eye for detail and a commitment to excellence in delivering picture-perfect representations of design concepts, exceeding client expectations and driving customer satisfaction. – Extensive SFCC experience,including the implementation and configuration using Controllers and Pipelines; Global web properties with multiple sites, locales, and currencies; System Objects, Custom Objects, Jobs, Services, and Products; Cartridge integrations; Content Slots, Content Assets, and ISML templates; Promotions, Campaigns, and Coupons; Payment Gateways. – Utilized Copado's monitoring and reporting features to maintain a clear audit trail of changes, deployments, and approvals. This provided better accountability and transparency across teams, ensuring compliance with organizational and industry standards.

Projects: Victoria Secrets, Aldo Shoes, Bath & Body works, Pedigree Club, TCNS Clothing, Ran dB Fashion, Lifeline Hospital, Tata 1 mg. – Working with Architecture Team in the implementation of new Salesforce features and driving Proof of Concepts using Platform events (Publish/Subscribe to event bus) and Shield Encryption. – Worked on Lightning Console Apps, Utility Bar Elements, Page Layouts using Lightning App Builder, Lightning Components using Lightning Bundle. – Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards. – Understanding client current SAP MDM system to migrate the data to Informatica PIM – As part of the PIM demo's to client, involved in answering client questions on Informatica PIM rich client, Informatica Web client and some part of media manager. – Administrated and monitored the company's Sales force CRM application – Architected and deployed Salesforce Experience Cloud sites to streamline external user engagement, improving partner and customer experience. – Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visual Force and Force.com API. – Customized Experience Cloud sites by configuring Lightning components, page layouts, themes, and templates, aligning with business requirements. – Participated in cross-functional teams that address strategic business issues involving CRM. – Created profiles and implemented Object and field level security to hide critical information on profile users. – Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming. – Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. – Experience with Salesforce Industries (Vlocity) platform capabilities, including DataRaptors, OmniStudio, Integration Procedures, Calculation Matrices and Procedures, OmniScripts and Vlocity Data Model. – Performed tasks for Data migration like Data mapping and Data loading. – Managed user profiles, permissions, and roles within Experience Cloud, ensuring secure access and role-based customization. – Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. – Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. – Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rule related to Lead Management module in Sales Cloud. – Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming. – Worked on scrum process which is part of agile methodology. – Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges. – Verified that the corresponding defect fixes perform correctly, and ensure that any other features impacted by the code. – Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. – Leveraging Copado to automate deployments across multiple Salesforce orgs, ensuring seamless transitions between environments such as development, QA, staging, and production. This has reduced manual errors and improved deployment accuracy. – Worked extensively in Demandware Cloud Craze, MuleSoft, Dell Boomiand on various SFDC standard objects Accounts, Contacts, Opportunities, Leads, Campaigns, Cases, Solutions, Communities, Reports and Dashboards. – Experienced in developing and deploying custom metadata types and records to provide configurable and scalable solutions that meet evolving business needs. – Integrated Git as the version control system in Copado, enablingproper branching strategies, pull requests, and change tracking, making collaboration between developers more efficient and maintaining clean deployment histories. – Transforming source excel files to load data into Informatica PIM structure preset values. – Integrated external systems via APIs and web services to share data between Salesforce and third-party applications in Experience Cloud. – Implemented strategic approaches to ensure seamless integration of design concepts into the SFCC platform, aligning with project requirements and user expectations. – Optimized site performance through site caching strategies, CDN integration, and mobile-first design, enhancing user experience and site responsiveness. – Monitored and analyzed site usage and community engagement using reports and dashboards, providing actionable insights for stakeholder decision-making. – Collaborated closely with designers and stakeholders to understand design specifications and requirements, facilitating the creation of visually stunning and functional web experiences. – Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. – Employed innovative problem-solving techniques to address and resolve complex challenges encountered during the development process within the Salesforce Commerce Cloud (SFCC) ecosystem. – Knowledgeable in utilizing Metadata API to retrieve, deploy, and modify metadata components such as custom objects, fields, layouts, profiles, and permission sets programmatically. – Spearheaded the design and implementation of the SFCC Platform, utilizing a Multi-site SFRA architecture to ensure scalability, flexibility, and optimal performance across multiple sites. – Used Batch Apex and scheduled weekly apex jobs to perform operations on Custom Object records based on Custom metadata settings. – Worked on Salesforce Sales Cloud to define Sales process for the Organization. – Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products. – Design and implemented Service cloud at Emmis interactive for approximately 50 users.

Projects: Apollo 24/7, More Store, Sony, Rangs, Tele doctor India. – Implemented custom workflows and automation to enhance the functionality of Experience Cloud sites, improving operational efficiency. – Used Web-to-case features and created a community where customer can create, update and manage their cases. Use case management rules to assign case to appropriate queue. – Experience on Lightning Web Component which uses core Web Components standards. Developed Lightning Web Component with custom HTML5 elements, built using HTML5 and modern JavaScript. – Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application. – Worked with Einstein Analytics BI Tool of salesforce to visualize the business flow through Datasets, lens and Dashboards. – Developed Lightning Web Component framework to create web applications that run anywhere. – Worked as an enhancement team member and performed the roles of Salesforce Developer on Lightning Framework. – Worked on implementing Database Batch able batch, where implemented the logic to capture the Sales Dashboard data and used to display the data to sales representative in order to process the pending applications faster. – Good experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS). – Created REST APIs using Apex REST, which helps to find the Duplicate Leads, Opportunity or Service Contract, exist in. – Demonstrated expertise in Sales cloud, Commerce Cloud, Service cloud, Marketing cloud, Health Cloud, Partner portal and Customer portal. – Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.) – Code Coverage to make sure all or maximum apex code covered in service max application functionality. – Dataloader for uploading master data on Service max Configure Salesforce and marketing cloud integration user along with configuration in Salesforce. Worked in marketing cloud (Exact Target). Developed the view pages using HTML5, Ant scripts, JavaScript for client-side development and validations. – Worked as a marketing product expert and administrator of all SFMC processes (manage subscriber-level data). – Implemented Salesforce Lightning Components to connect to external Cloud based tools using REST API. – Implemented Lightning Web Tabs as per the business user request which helps them in reducing the clicks and Navigation.