Surendran T
Senior IT Service Management Consultant
Salary / Daily rate
Bengaluru, Karnataka, India
Mobility: London, Paris, ...
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
ITSM Expert with 20+ years in IT service management and ITIL implementation. Currently Group Technical Manager at HCLTech, specialized in service transformation, SLA management, and major incident handling. Expert in driving customer satisfaction through optimized ITIL processes and seamless service delivery.
Work experience
Group Technical Manager
HCLTech
Mar 2025 - Oct 2025
8 months
Bengaluru, Karnataka, India
Wipro
Apr 2016 - Mar 2025
9 years
Bengaluru, Karnataka, India
ITIL Process Consultant
Mar 2022 - Mar 2025
3 years 1 month
Bengaluru, Karnataka, India
Project Manager
Apr 2016 - Dec 2022
6 years 9 months
Bengaluru, Karnataka, India
Handling Service Level Management in ITIL practice
Reliance Communications
May 2008 - Oct 2015
7 years 6 months
Bengaluru, Karnataka, India
Project Manager - Business Solutions
Jan 2013 - Oct 2015
2 years 10 months
Bengaluru, Karnataka, India
Manager - Wireless Projects
May 2008 - Dec 2012
4 years 8 months
JTO
BSNL
Apr 2002 - May 2008
6 years 2 months
Education
Mahatma Gandhi University
B Tech
1996 - 2000
5 years
Jawahar Navodaya Vidyalaya, Periya
high school
1988 - 1995
8 years