Susan Fulignati

Responsible for: ● Managing, motivating and building a high performing team who deliver a captivating, branded customer experience that build’s loyalty and enables consistent sales and profit growth. ●Orchestrating and implementing window installations, in store displays, product/fixture placement and lighting. ●Facilitating the training of not only my team but the stores senior leadership team to a high level of visual presentation so that the store remains visually inspiring, to a high standard, whilst remaining true to the Victoria’s Secret Brand at all times. ● Analysing sales figures and giving my team weekly focuses to successfully drive and influence business results. ●Communicating daily with senior management, district manager and head office. Reporting back to them on product design, customer observations- collating customer feedback to influence the selling power and design of future collections. ●Working with the senior visual manager to create floor maps based around sales reports, product inventory and new collections/launches. ●Coordinating the use, maintenance and storage of fixtures, props and marketing.

• Brand Specialist that coordinates with marketing and merchandising teams to support high performing visual execution • Analyses visual execution to influence Brand Strategy • Creates short- and medium-term plans to support rolling out of Brand Initiatives • Training and development of Visual talent across regions • Provide additional brand material to support visual execution across regions • Remodel Visual and Sale Guidelines to support reduced manpower in stores during 2020 • Hosts weekly conference calls between stores • Attends weekly meetings with Senior Leadership Team • Evaluates and understands current business trends • Coordinate with all departments on cost saving measures • Attend high profile floorwalks and roll out learnings across stores • Provides and delivers training where needed across stores

Visual Supervisor- GAP (Topstore €4 million turnover) -KPIs are achieved and results excell expectation -Make commercial and creative decisions for four departments-womens, mens, kids and baby. -Develop and manage a visual team of 5 -Uses visual tools such store and company reports, presentation books, store updates, window guidelines. -Maintains and takes accountability for all visual propositions to ensure store and brand profile are protected. -Window Execution. -Liason with immediate visual manager. -Share best practise with district -Hosts workshops.

My role in GAP involves the ownership of every visual, creative and commercial decision made in the Womens, Mens, Childrens and Baby sections of the store, while effectively assisting in the management of the store team on a day-to-day basis. Key Responsibilities Performing sales analysis of each brand, identify areas of improvements required and implementing them immediately. Identifying the commercial requirements of each brand, forecasting any potential stock issues and having an action plan with regards to dealing with them. Balancing my visual role with that of a Supervisor, always leading by example and prioritising the customer over everything else. Working with and inspiring the teams to take pride in their respective brands and maintain a high level of merchandising and creativity. Processing deliveries, ensuring the highest standard of care is given to garments (such as steaming), and providing them with a suitable location on the shop floor. Attending seasonal visual workshops and conferences in London and taking everything learned back to my store for implementation and staff motivation. Achievements Highest Visual Store Sign-off ever achieved by the store (95%)- a score I have achieved at three Visual Store Sign-Offs since I began working at GAP Decreased the deficit in all departments bringing GAP Cork into the positive VS last year- making it one of just three profit-making stores in the Scotland & Ireland district. Won ‘Most Visually Improved Store’ in August 2012 at the annual Store Managers Conference Previous Roles

Oasis Instore Visual Merchandiser and City Visual Merchandiser Flagship, standalone store and two corners - Turnover 5million € 20,000 unit volume

In store Visual Merchandiser- Oasis (flagship €2.8 turnover) - May 2010- present. Achievements- Christmas window of the year- 2010 Use of store analysis reports to gain commercial information. Planning and execution of stock movements and managing of staff who are assisting me. Window and in store mannequin styling Supervision of a Cork concession to ensure visual standards. Achievement of store targets. Travel to London monthly to gain expertise on merchandising and implementation of window schemes. Weekly floor walks with Area Manager

Understanding visual standards Learning how to use key store reports Knowing the difference between a fashion statement and a commercial statement.

General retail knowledge Introduction to customer profile Commitment to success- company effort to develop talents in key staff

Introduction to retail