Susan Oronje

As a Virtual Assistant, I provide seamless support to ensure business operations run smoothly. My key responsibilities include: ✅ Administrative Support – Managing emails, calendars, and scheduling meetings. ✅ Customer Service – Handling client inquiries and ensuring a great customer experience. ✅ Digital Marketing Assistance – Creating content, managing social media, and optimizing engagement. ✅ Research & Documentation – Conducting market research and preparing reports. I help my client stay organized, efficient, and focused on growth. 🚀

As a Virtual Assistant at Alternate Doors, these were my key responsibilities : 1. Updating and organizing the client database, ensuring accurate contact details and consistent communication 2. Managing email follow-ups with clients and candidates, improving response time and engagement 3. Created, scheduled, and published content for Instagram using custom-designed graphics 4. Coordinated parcel pickups and deliveries for recruitment documents and client materials 5.Assisted in developing a professional workbook for client onboarding and internal training

As an E-Commerce Virtual Assistant at Yamada, these were my key responsibilities 1. Ensured the accuracy of product listings by reviewing and updating product details regularly 2. Responded promptly to customer inquiries via email and WhatsApp, maintaining a positive buyer experience 3. Designed branded watch graphics for blog use and visual product promotion 4. Wrote product-focused blog content to improve SEO and customer engagement

Digital marketing platform offering digital solutions to our clients

In my 4 years experience in customer service, I have strived to make our customers feel cared for through proactive, tailored and timely support. In addition to my role is a highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve tremendous outcomes.