Svetlana Korneva

Process Audits & Roadmapping: Conducted end-to-end operational audits for tech companies, delivering strategic roadmaps to eliminate waste and optimize delivery cycles. DevOps & SDLC Transformation: Guided organizations through complex process transformations, bridging the gap between development, quality, and delivery. Automation & AI Integration: Architected and deployed internal system integrations (n8n, Jira, Notion) and AI-agents to automate manual workflows and implement real-time KPI tracking.

QA Strategy & Engineering: Architected a high-efficiency Quality Strategy and QA Gates system tailored for lean teams, leveraging test automation to maximize coverage with minimal manual resources. Release Management: Built the release management framework from the ground up, implementing RACI matrices and automated checklists to ensure predictable, on-time delivery during company scaling. Incident & Problem Management: Orchestrated a full-scale migration from Zendesk to Jira Service Management (JSM), implementing ITIL-based workflows that reduced MTTR from weeks to days. SDLC Optimization: Designed and automated a comprehensive SDLC framework, integrating automated reporting and metrics to provide real-time visibility into engineering velocity and quality. Process Automation: Developed an automated employee onboarding system (HR/Jira/Notion integration) and automated routine technical tasks, significantly increasing team bandwidth for strategic initiatives. Operational Leadership: Mentored Scrum Masters and facilitated cross-functional rituals to foster a culture of accountability and continuous process improvement. Technical stack: Cypress/Playwright (JavaScript), GitLab, Jira Administration/JSM, Notion, SQL/Supabase, GSheets, Looker, Make.com/n8n/Zapier, Zendesk

Systemic Testing: Led the execution of system, integration, and end-to-end testing for critical enterprise applications.

QA and Test Strategy Implementation Mentorship & Process Control: Implemented robust task planning, assignment, and control mechanisms for junior testers, actively contributing to early process standardization and knowledge preparation. Strategy Development: Developed comprehensive test strategies and test models (aligned with ISTQB CTAL principles) to manage project risk, ensuring alignment with complex business requirements. Systemic Testing: Led the execution of system, integration, and end-to-end testing for critical enterprise applications (Web and Mobile).

Engineering Foundation: Contributed to the design and development of enterprise integration applications (using TIBCO ActiveMatrix), solidifying a foundational understanding of EAI architecture and distributed systems. Performance Governance: Led the preparation and execution of Performance Testing campaigns, establishing criteria for system stability and scalability (early quality gates). Integration Strategy: Developed full test suites and test strategies focused on Enterprise Application Integration (EAI) testing, functional verification, and user acceptance testing assistance.

Full-Stack Development Base: Gained hands-on experience in software design and development (C#, PHP) for web applications, providing a critical understanding of technical constraints and implementation feasibility. Root Cause Focus: Managed support cases and conducted bug fixing, developing early skills in root cause analysis and issue investigation to prevent recurrence.