Svetlana Pashina

- Built a QA portfolio in Notion on a multi-platform app, including requirement analysis, test plans, 50+ functional/regression/exploratory cases, and defect reports. - Practiced full QA workflow (test design, execution, defect tracking) with Jira and TestRail through a demo project. - Used Git/GitHub to version control test documentation and portfolio deliverables. - Currently expanding into SQL and API testing.

Multilingual customer support service (English and French) - Customer support and troubleshooting of technical issues, with a strong focus on data confidentiality and user satisfaction; - Clear communication of assembly instructions and technical information to non-technical users; - Contribution to process improvement and seamless user experience.

Insurance department at Credit Mutuel. - Customer relationship management and inter-departments collaboration; - Editing of functional and technical specifications; - Coding (Cobol, SQL), supervising and managing tasks within a team; - Project planning; - Troubleshooting.

Litigation team, Cross-functional department at Transactis. - Analysis of functional specifications, writing of technical specifications and computer code (Cobol, SQL, JCL); - Establishment and execution of tests; - Delivery and follow-up until production; - Updating documents and sharing knowledge; - Organisation of meetings to establish an action plan with the teams involved.

First year of PhD performed at Physical Chemistry of the Atmosphere Laboratory, Chemistry for Energy, Environment and Health Institute, in Strasbourg. Characterisation and analysis of plant protection products. - Planning experiments schedule; - Results analysis and communication through progress reports, presentations, scientific articles; - Reception, training and supervision of master’s and PhD students; - Creation of protocols for the use of laboratory equipment.

Master thesis performed at Physical Chemistry of the Atmosphere Laboratory, Chemistry for Energy, Environment and Health Institute, in Strasbourg. Development of an analysis method for bitumen fume products. - Troubleshooting and equipment maintenance; - Literature analysis and adaptation of scientific protocols; - Stock organisation and management.

Master Internship performed at Radiobiology, Hadrontherapy and Molecular Imaging Laboratory, Hubert-Curien Multidisciplinary Institute, in Strasbourg. Study of the mechanisms of radiolysis of amino acids by ions for applications in hadrontherapy. - Development of new setup and sample preparation; - Collaboration with other labs; - Data analysis and project presentation (poster, PowerPoint).

Seasonal work at University Life Service. - Reception and guidance to foreign students.

Voluntary Internship performed at Mass Spectrometry of Interactions and Systems Laboratory, Strasbourg University. Optimisation of the separation and identification method of the Cetuximab protein. - Definition and adaptation of a research protocol; - Overcoming technical problems of the CE equipments; - Elaboration of separation and quantification methods.

Seasonal work at Rhin-Solar International Summer School. - Responsible for welcoming international students and researchers during their stay in Strasbourg; - Guiding and helping in emergency situations.

Voluntary Internship at Siltech - a company specialised in Development of sealing devices and indicators of external influences. Design and integration of thermo- and piezo-chromic compounds in protective devices. - Creation of the product database; - Scientific vulgarisation; - Setting up of a scientific network.

Seasonal administrative work. - Receive, process and distribute mail; - Order, classify and complete the register of incoming mail; - Welcome and provide information in person or by telephone.