SYLVAIN LAVALLÉE

– Full reconstruction of processes: production, logistics, planning, flow coordination – Implementation of a structured, performance-driven operational model: +40% productivity in under 12 months – -12% operating costs – renegotiation of carrier contracts, centralization and optimization of operational procurement (supplies, packaging) – Organizational structuring: 7 key hires (technical and management) in under 6 months

– Management of an industrial site: 75 employees including 6 department managers (revenue €15M) – Operational launch of a new product line in under 6 months: coordination of production, planning, and team upskilling – Restructuring of the sewing team: recruitment of 6 specialist seamstresses and function structuring – Management of an installation team: 5 installers dedicated to institutional contracts (municipalities, local authorities, public institutions) – Mentoring of a junior manager over 6 months: transfer of operational best practices

– Management of two operational sites (Longvic & Bucharest): ~30 contractor employees, 10,000 devices processed/month – Optimization of the operational mix: 56% of devices directed to repair, 250 sales/day – Operational flow control: standardization of practices at European scale – -22% contractor costs: contract renegotiation, reduction of external interventions, centralized procurement

– Cabot - Management of 12 specialist technicians (carbon black): team and work method reorganization - +6% productivity – Huntsman - Management of 14 specialist technicians (polyurethane manufacturing): hazardous materials supply management and regulatory compliance oversight – GardaWorld - Senior Supervisor: management of 5 supervisors, 62 supervised routes, banking ATM management – work and route reorganization: -17% incidents – Coordination with international headquarters: multi-stakeholder environments (Boston, Dallas)

High-intensity operational mandates for international groups (West Africa, North Africa, Middle East) in transformation, turnaround, and structuring contexts. Atlantique Telecom / Moov Africa – Abidjan Director of Operations, Africa (Multi-Country) Scope: Côte d'Ivoire, Benin, Togo, Niger, Gabon, Central African Republic – Direct management of 6 Country Operations Directors – Supervision of up to 1,800 employees – Deployment and harmonization of operations at regional scale Turnaround Mandate – Moov Côte d'Ivoire: – Full operational overhaul (network, distribution, call centers) – Flow reorganization and process optimization – Management of interactions with public authorities in a sensitive post-crisis environment (2011) Results: – -38% call waiting time – -21% request processing time – -6% headcount (resource reallocation) – Implementation of intelligent call routing – Operations and inventory security Other Mandates: – Nigeria: restructuring of customer centers and distribution network – Tunisie Telecom: service quality x3, waiting time ÷10 – Stream Tunisia: creation and management of a 400-employee center – Iran (x2): transformation mandates with Sofrecom / Orange

– Creation and development of an SME & Professional division (deregulated market) – Team management: 130 employees (internal and outsourced) – National post-merger management: organizational unification – Multi-site crisis management (Roubaix, Bordeaux) with maintained operational continuity

– Operational deployment of the PCL program (Order-to-Delivery Process) across 21 B2B agencies – Organizational and flow structuring: multi-site environment