Sylvie FERREIRA NETO

Change Management Specialist | Managerial Transition & Digital Transformation | Communication & Coaching

Salaire / Taux journalier

Paris, France

Freelance, ouvert au CDI

Peut venir sur site

Expertises

CoachingData ScienceIAÉvénementielCommunity management

Langues

Français (Maternelle)Anglais (Courant)Portugais

À propos

Introduction

Any meaningful transformation should begin by listening to those it will impact. Putting people at the center means understanding what drives engagement, where the friction points are, and what the real needs are — in order to build changes that are lasting and grounded in reality. For over 15 years, I’ve been working in demanding environments — across multiple sites, cultures and business areas — to support deep, structural evolutions: reorganizations, strategic shifts, digital rollouts, and new ways of working. I focus on: - Clarifying the challenges and shaping clear, understandable transformation paths - Supporting organizational and operational change over time - Creating collective momentum around a shared purpose - Structuring skills development and enabling internal ownership - Encouraging real adoption of digital tools and new work practices I help organizations navigate complex transformations, where technology alone is not enough. Creating the conditions for engagement, clarity and alignment is at the heart of every mission I take on — with a facilitative approach, a thoughtful and constructive lens, accessible language, and the ability to bring people together without forcing direction. Because a successful transformation is one that’s truly embraced. Let’s talk!

Liens

Expérience de travail

Change Leader - Senior Consultant

SFNConsultingFreelance

mars 2020 - Présent

6 ans 8 mois

- Analyze requirements, participate in bid responses, and develop mutually beneficial client relationships - Conduct impact analyses, identify, and assess risks - Facilitate the adoption of new business processes, digital tools, and professional skills - Address the organizational aspects of projects by identifying risks, needs, and resources - Identify and monitor performance indicators - Support operational teams and contribute to feedback and lessons learned - Ensure adherence to budgets, deadlines, and project ROI - Identify new opportunities and propose tailored solutions - Establish reporting systems and cross-functional reports - Propose and lead workshops and group coaching sessions to promote the adoption of new business challenges - Conduct training and informational sessions in both French and English for cross-functional audiences - Support skills development while remaining attentive to team members’ needs and mindset - Identify and engage key stakeholders, and create and facilitate communities - Manage multicultural teams, including both internal employees and external service providers

Conference speaker

IAE Pau-Bayonne

janv. 2020 - juil. 2020

7 mois

- Deliver lectures and lead practical sessions on Change Management applied to Human Resources. - Teach in English to international students enrolled in the Master's program in European and International Business Studies, both in-person and online.

Communication & HR Transformation Director

EURALIS

janv. 2019 - mars 2020

1 an 3 mois

64000 Pau, France

- Define, initiate, and manage the communication strategy for the HR department of the Food Division, its Business Units, and its brands. - Structure information and create content to showcase development initiatives and enhance the visibility and accessibility of executive committee members to facilitate top-down communication. - Manage a network of 30 multidisciplinary ambassadors to facilitate bottom-up communication. - Define and manage HR survey campaigns to measure employee engagement and facilitate the adoption of the transformation project. - Establish and coordinate modern, human, and visually appealing communication across internal and external social media channels. - Define, formalize, and enhance partnerships with local stakeholders to promote the employer brand. - Contribute to the adoption and effective use of GSuite collaborative tools.

Performance & Digital Transformation Projects Manager

e.SNCF Solutions

août 2016 - déc. 2018

2 ans 5 mois

Région de Saint-Denis, France

- Support the change management process as part of the Digital For All program for the 160,000 employees of the SNCF Group. - Inform and train employees and managers on the use of digital collaborative tools, such as MS Office 365. - Identify and oversee new initiatives and launch projects for process digitalization. - Organize and lead workshops to define user experience requirements. - Ensure the prioritization and alignment of initiatives within a shared roadmap validated by both business and IT. - Conduct individual and group coaching sessions to support the cultural transformation of employees and managers. - Promote the group's transformation program and digital initiatives externally. - Initiate and manage online knowledge-sharing campaigns to co-create a strategic roadmap with the 4,000 employees of the e.SNCF Directorate. - Produce and publish profiles and video success stories on social media. - Define and implement a Digital Value Map with 50 strategic indicators to facilitate the monitoring of internal digital initiatives' performance.

Columnist

Confessions de SportifsFreelance

déc. 2013 - déc. 2018

5 ans 1 mois

Région de Paris, France

- Conduct interviews, tell stories, honor journeys - Publish interviews on WordPress - Create contents for Social Networks - Cover international events

Events planner

Sport associationsFreelance

janv. 2011 - déc. 2018

8 ans

Région de Paris, France

- Organize and promote events - Identify and sustain partnerships - Create and publish contents on social media.

Internal Communication Manager

SNCF Réseau

août 2015 - juil. 2016

1 an

Région de Paris, France

- Support the implementation of the Île-de-France DG and mobilize teams around a shared identity. - Showcase and promote the unique aspects of professions, projects, and stakeholders within the Île-de-France railway infrastructure. - Coordinate and lead the network of Communication Managers in each establishment.

HR Communication Manager

SNCF

mars 2014 - juil. 2015

1 an 5 mois

Région de Paris, France

- Support the implementation of HR transformation programs. - Raise awareness of the HR services (housing, medical, social benefits, etc.) provided for the 160,000 SNCF employees. - Coordinate and communicate on the developments within the five affiliated departments.

Marketing Projects Manager

NOVACAP

déc. 2012 - oct. 2013

11 mois

São Paulo, État de São Paulo, Brésil

- Conduct the market study of pharmaceutical products in Latin America for Novacyl, the Pharmaceutical & Cosmetics division of the Novacap Group.

Yield & Pricing Manager

Alleo GmbH

déc. 2011 - oct. 2012

11 mois

66 Sarrebruck, Allemagne

- Co-develop the pricing offer and participate in the marketing launch operations for the Frankfurt-Marseille route with Deutsche Bahn. - Define and adjust the pricing policy to maximize profits on Franco-German routes.

Customers Service Transformation Manager

Fret SNCF

sept. 2008 - déc. 2011

3 ans 4 mois

Lyon, France

- Define and implement the B2B service quality (reliability) strategy for the South East Freight Department. - Create and manage a community of cross-functional managers. - Co-develop and ensure the operational implementation of the production monitoring strategy for the South East region. - Create, monitor, and disseminate daily, monthly, and annual performance indicators. - Identify and address areas for improvement.

Marketing Manager

GUELAWAAR COMMUNICATIONS

mars 2004 - mars 2005

1 an 1 mois

76821 Senegal de las Palomas, Qro., Mexique

- Define marketing strategies for industrial and institutional pan-African clients. - Execute print, TV, and radio advertising campaigns. - Organize pan-African conventions, fairs, and international seminars. - Develop and manage the production of audio, video, and editorial communication content.

Customers Service Assistant

Orange Personal Communications Services Limited

août 2002 - oct. 2003

1 an 3 mois

Région de Lyon, France

Skills: French · Analyse des causes · Conseil

Project Officer

French Trade Commission

avr. 2000 - oct. 2000

7 mois

San Francisco, Californie, États-Unis

Skills: French · International Relations · English · Analyse de marché · Intercultural Communication · Conseil · Data Analysis


Formation

CIC - Centre International du Coach

Certified Coach, Individual and Collective Professional Coachings

2018 - 2018

1 mois

emlyon business school

International MBA, International Affairs

2012 - 2013

1 an 1 mois

EDHEC Business School

Executive MBA, Management

2007 - 2008

1 an 1 mois

iaelyon School of Management

Professional Bachelor Degree, Organizations Management

2003 - 2004

1 an 1 mois

Lycée Carcouët

Higher Technician's Certificate, International trade

1999 - 2001

2 ans


Licences et certifications

Data science and AI for Business

Délivré le : janv. 2025

Certifié par SKEMA Business School

Facilitateur des Transformations Numériques

Délivré le : mai 2018

Certifié par ESCP Business School

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