Syrine Sandly

Responsabilities: - Owns customer operational relationship develops & nurtures to excellent customer satisfaction - Communicates with customers on an ongoing basis on all aspects of the whole sales cycle and service delivery - Maintains thorough knowledge of leading-edge technologies and industry/market domain knowledge - Maintains broad multi-technology expertise and end to end product & service portfolio knowledge engaging deep technical skills from HPE when required - Provides consultative IT Advice, collaboration, operational best practices sharing and has a broad technical understanding of the customer’s business and IT environment - Applies company solutions to meet highly complex customer needs - Identifies customer needs for additional services that could lead to future service revenue growth - Leads Customer Expectation management as part of the escalation process - Leads cross-team or large programs/projects, partnering with the account- and delivery teams as well as with business partners, to drive high-quality work at all times - Understands standard procedures of Project Management and Change Management - Proactively proposes improvements and changes to the customers’ IT environment - Manages GreenLake projects: aaS expertise