Taaka Mukanga
Sales Team Lead with background in WFM
Salary / Daily rate
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Workforce Management Analyst & Customer Service Professional with expertise in real-time analysis and virtual assistance. Proven skills in headcount management, scheduling optimization, and delivering exceptional customer experiences with high CSAT scores. Ready to streamline your operations and enhance customer satisfaction through data-driven solutions.
Work experience
Helpware
Nov 2023 - Present
3 years
On-site
Workforce Management Analyst
Sep 2024 - Present
2 years 2 months
On-site
Skills: Workforce Management · Headcount Management · Scheduling
Customer Service Representative
Nov 2023 - Present
3 years
Remote, OR 97458, USA
Skills: Chat · Client Relations · Communication · Problem Solving · Computer Literacy · Customer Satisfaction (CSAT) · Resolving Issues · Professional Manner · Customer Relationship Management (CRM) · Customer Experience · Customer Satisfaction · Customer Interaction · Product Knowledge · Interpersonal Skills · Customer Onboarding
Education
Uganda Martyrs University
Bachelor of Arts - BA