Tahiry Rakotonirina

Introduction

Are you looking to scale your business operations without compromising on quality or compliance? With extensive experience in managing high-performing teams, I specialize in helping North American companies streamline their operations in Madagascar. I don't just "manage staff"—I act as an operational "right hand," ensuring that your business processes are optimized, compliant, and consistently hitting KPIs. My core expertise includes: ✅ BPO Operations & Management: Managing end-to-end contact center workflows, from recruiting and coaching to daily KPI reporting. ✅ Sales & Business Development: Expert in complex B2B/B2C cycles, including Insurance and lead qualification. ✅ Operational Audits: Identifying bottlenecks in your existing workflows and implementing data-driven solutions to improve profitability. ✅ Compliance & Quality Assurance: Ensuring total adherence to data protection standards and maintaining elite-level service quality. ✅ Technical Infrastructure: Streamlining CRM and VoIP systems for 24/7 service continuity. What I deliver: A seamless extension of your company. I take the weight of daily management off your shoulders, allowing you to focus on your core strategy while I ensure your operations are running at peak performance. 🚀 Let’s connect. If you are interested in exploring how to optimize your operations or leverage the talent pool in Madagascar, feel free to send me a message.

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