Takwa Hesham
Senior Customer Support Team Lead
Salary / Daily rate
Giza, El Omraniya, Giza Governorate, Egypt
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Life Coach & Psychologist with 9+ years of experience in psychology, customer leadership, and team management. Led customer support teams while providing specialized psychotherapy and psychological testing services. Expert in coaching, CRM, and community moderation - ready to help you achieve breakthrough results.
Work experience
Moderator
freelance
Nov 2023 - Present
3 years
Skills: Leadership Management · Online Moderation · Online Community Moderation
OneCard
Nov 2018 - Oct 2023
5 years
Nasr City, Al Manteqah Al Oula, Nasr City, Cairo Governorate 4450113, Egypt
Customer Support Team Lead
Nov 2019 - Oct 2023
4 years
Nasr City, Al Manteqah Al Oula, Nasr City, Cairo Governorate 4450113, Egypt
Skills: Interpersonal Skills · Writing · General Office Work · Customer Satisfaction · Office Administration · Arabic · Coaching · Social Psychology · Psychology Education · Psychological Testing · Psychotherapy · Customer Relationship Management (CRM) · Communication · Customer Experience · Problem Solving
Customer Service Representative
Nov 2018 - Dec 2019
1 year 2 months
Skills: Customer Satisfaction · Arabic · Customer Experience · Problem Solving
Office Manager
ARTC
Oct 2017 - Dec 2018
1 year 3 months
Egypt · On-site
Skills: General Office Work · Office Administration · Leadership Management · Arabic · Customer Relationship Management (CRM)
Social Media Marketing Specialist
Me Counseling Center
Jan 2016 - Dec 2016
1 year
Giza, El Omraniya, Giza Governorate, Egypt
Skills: Interpersonal Skills · Writing · Advertising · Social Marketing Fulfillment · Arabic · Communication
Psychology Specialist
FreelanceFreelance
Jan 2015 - Jan 2016
1 year 1 month
Skills: Interpersonal Skills · Social Psychology · Psychology Education · Psychological Testing · Psychotherapy · Clinical Psychology · Customer Relationship Management (CRM) · Customer Experience · Problem Solving
Education
Helwan University Cairo
Good
2015 - 2018
2 years 11 months