Talal Khaled, MBA

ORACLE – FCUBS UAT lead developing effective testing plans, business scenarios, scripts, processes, tools and reporting that encompass both quality and assurance of the solution with full traceability back to requirements/user stories. • Prepare training plans of the new core system for the branch network. • Evaluating training materials. • Responsible of the business part of the new core system. • Monitoring user guides related to new core system. • Monitoring the Policies & Procedures related to the new core system. • Simulating the system from business perspectives. • Coordinate between business teams & IT to ensure proper implementation & parametrization of requirements. • Testing the new requirements and system enhancements with different scenarios. • Enforces product testing and documentation protocols, and ensures that those results are documented (systems-level testing), functional testing, environmental testing, and what is required for a particular product. • Checking and highlighting the bugs in the system. • Opening & following up defects. • Running multiple UAT sessions. • Determining if assigned scenarios tests pass or fail.

Responsible for all of the functions of the branch, overseeing the approval of loans and lines of credit (LC), marketing, building a rapport with the community to attract business, assisting with customer relations, and ensuring that the branch meets its goals and objectives in a timely manner. Responsibilities include: • Conduct direct contact with present and prospective clients. • Initiate, recommend, and execute marketing plans to increase branch productivity. • Sell all types of liability products within the branch. • Work with retail and corporate clients. • Supervise all branch staff. • Overseeing the performance of the branch employees. • Mentor junior employees and lead a team. • Ensure compliance with all the internal regulations in addition to BDL regulations. • Exercise proper due diligence to customers. • Ensure the adherence to policies set by the General Management. • Analyze financial records, plan and follow a budget. • Open and close the branch and the safe under dual control. • Registered certified signature in BDL.

Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers. Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable. Responsibilities include: • The control of money laundering – fighting operations. • Keeping and maintaining records of high-risk customers. • Reporting suspicious activities to the management. • Making compliance recommendations based on findings. • Work independently on end-to-end KYC due diligence processes. • Collect, analyze, verify all details of Know Your Customer (KYC). • Ensure proper documentation process. • Responsible for the coordination with the Corporate Credit Division. • Work with retail and corporate clients. • Supervise branch staff. • Open and close the branch and the safe under dual control. • Open and close the system in the absence of the Section Head Tellers. • Responsible to ensure the availability of ATM services 24/24. • Registered certified signature in BDL.

• Sell all type of liability products, consumer loans, Bank Assurance, and Investment products within the branch and outbound sales. • Check the proper completion of retail loan documents, their compliance and ensure the hand off according the Service level agreement & bank's procedure to the related division/department. • Supervise, ensure completion quality and check CSR transactions and related forms and hand it off to the concerned division according to SLA agreement. • Handle In-Branch and Outbound Sales of Financial Products (loans, cards, bank Assurance, investment products, etc.) and ensure solutions to Existing and new customers.

• Distribute and collect cash from tellers and monitor cash limits. • Supervise the deposit and drawing activities on the saving, checking and overdraft accounts. • Ensure proper preparation of all checks for clearance to be discharged to the Head Office for processing at the Clearance House. • Custodian of bills, mechanic stickers and stamps.

• Customer service (non-cash transactions). • Prepare and collect required documents for all types of loans to be submitted to Consumer Credit department.