Tamara W.
Customer Operations & Implementation Consultant
Salary / Daily rate
Paris, France
Freelance
Can come onsite
Skills
Languages
About me
Intro
I help B2B SaaS and FinTech companies improve customer and partner onboarding, implementation, and operations. With 8+ years across Customer Operations, Implementation and Partner Operations, I lead cross-functional projects from requirements and testing through go-live and adoption, while building scalable processes that improve the customer experience. Available for freelance, contract and project-based engagements across France and EMEA.
Work experience
KeyoFreelance
Nov 2018 - Present
8 years
Customer Success & Partner Operations Lead — B2B SaaS
Aug 2022 - Present
4 years 3 months
• Led partner-facing customer success and support operations for a technical SaaS platform combining software, hardware, and APIs • Ran structured partner engagements, including weekly syncs, requirements gathering, and delivery planning • Designed and led customer and developer onboarding, implementations, and enablement programs • Coordinated pilot programs and early-access launches in partnership with Product and Engineering • Managed feature release readiness, partner communications, and adoption tracking • Acted as the primary liaison between partners, Product, Engineering, and Support • Led escalations, investigations, and RCAs while maintaining partner trust and delivery timelines
Head of Marketing — Early-Stage SaaS
Nov 2018 - Aug 2022
3 years 10 months
• Led early-stage marketing initiatives supporting product launches and market expansion across the US, Mexico, and Europe
Associate Project Manager
Pinto
Mar 2012 - Aug 2018
6 years 6 months
Paris, France
• Supported large-scale residential projects, coordinating schedules, budgets, vendors, and client communications
Technical Specialist
Apple
Nov 2010 - Oct 2011
1 year
Bethesda, MD, USA
Education
Howard University
Bachelor of Architecture (BArch), Architecture
2006 - 2011
5 years 1 month
The Catholic University of America
Bachelor of Architecture - BArch, Architecture
2009 - 2010
1 year 1 month