Taoheed Oyedola
Customer Support & Technical Specialist
Salary / Daily rate
Ibadan, Oyo, Nigeria
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer Support & Community Management specialist with 6+ years of remote experience across iGaming, SaaS, Fintech & Web3. Proven expertise in live chat support, technical troubleshooting, and community moderation with platforms like Zendesk and Intercom. Engineering background enables me to resolve complex issues efficiently while building positive customer relationships.
Work experience
Customer Support Associate
NMS PhilippinesFreelance
Jul 2023 - Present
3 years 4 months
Remote, OR 97458, USA
Delivered live chat support while moderating platform content to ensure safe and positive communityexperiences. - Engaged with customers via chat, providing timely and professional responses. - Monitored and moderated user-generated content in line with company guidelines. - Provided basic technical assistance and escalated issues appropriately.
Technical Support Specialist
Bollads
Oct 2021 - Jul 2023
1 year 10 months
Remote, OR 97458, USA
Community Manager
Birds of Prey NFT
Apr 2020 - Oct 2021
1 year 7 months
Remote, OR 97458, USA
Led digital community engagement and moderation for a Web3 gaming platform. - Managed content and responded to community inquiries across platforms. - Enforced community standards and moderated posts. - Gathered feedback to improve engagement strategies and platform features. - Supported marketing campaigns and virtual event planning.
Customer Service Specialist
Bet9ja
Aug 2019 - Mar 2020
8 months
Lagos, Nigeria
Provided responsive customer support across sports betting and gaming services. - Resolved account-related and platform issues in real time. - Documented support interactions and flagged recurring customer pain points. - Delivered prompt and empathetic service in a fast-paced support environment.
Education
Federal University of Technology Akure
Bachelor of Engineering - BE
2016 - 2023
6 years 9 months