Tarik F.

- Executed software and hardware upgrades as needed or scheduled, including emergency roll-outs - Ensure customer IT support for software, working on a remote basis in order to provide the end user a high-quality support - Installed and maintained client networks and workstations, ranging from very small (3 workstations) to large (100+ workstations). - SCCM: roll out applications, install software updates; - Ordering workstations, laptops, peripherals; software licenses; - On-site and workshop repair of laptop and PC hardware; - Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development) - Provide status accounting and change management of infrastructure and software releases - Accept assignment to IT projects as directed by management and work to meet set timelines - Monitor system performance proactively to identify abnormalities and develop capabilities to prevent unscheduled downtime - Provide “help desk” support to interact with end users to help resolve problems with infrastructure operation, performance, or maintenance - Assist with the implementation of a comprehensive and ongoing release management and planning effort - Define workarounds for known errors and initiate process improvements