Tayroni Henrikson dos Santos Campos de Oliveira

As COO of Systel SA in Aytré, I developed the operational transformation strategy of a legacy company emerging from judicial recovery. Tasked with modernizing outdated structures, I developed strategies to improve service performance, streamline processes, and introduce technology-driven solutions across L1 to L3 Service Desk, Infrastructure Department, and Field Services. Focused on meeting long-overdue SLAs and restoring client trust, I developed process optimization initiatives to reduce backlogs, enhance accountability, and drive operational efficiency. Highlights: • Operational leadership during post-recovery restructuring • Strategic roadmap for tech adoption and service delivery improvement • Optimization of Service Desk, L3 Support, and Field Operations • SLA compliance turnaround through workflow redesign and KPI enforcement • Process transparency and performance culture embedded across teams

As the manager of the Level 2 Support department at Transatel part of the NTT Group a leading MVNA/E in Europe, I lead a multidisciplinary and multicultural team located across the globe, overseeing the handling of Telecom and IT incidents while also monitoring the services provided by our 2G, 3G, 4G and 5G core networks to customers across the globe. With a strategic and innovative mindset, I constantly seek to improve operations and implement new technologies, placing a strong emphasis on hyper automation to optimize the team's core competencies. I also develop and execute strategic plans and business cases to identify new technologies and increase operational efficiency. In addition to my technical expertise, I possess strong leadership skills, effectively managing teams in Central America, Europe, and Asia. Highlights: • Strategy development, implementation and execution • Innovation strategy development with AI (RPA, Chatbots and hyper automation) • Leadership of technical teams located in Central America, Europe and Asia • IT and Telecom incident management • Development of KPIs and metrics reports • Knowledge management • Development, implementation and execution of processes using ITIL 4 and eTOM • Presentation and communication

As the Executive of the Cloud First Networks team at Accenture Strategy & Consulting, I managed strategic Cloud, Edge Computing and 5G SA related projects with AWS and Google Cloud (GCP) technologies, Virtualization (vCPE, vCDN, vBNG and SD-WAN), BSS and OSS Oracle, coupled with a sharp focus on delivering exceptional results. My skills in project management, budget management, and data analytics have helped me lead successful projects and exceed client expectations. At Accenture, I have also had the opportunity to develop and showcase my expertise in communication, collaboration, adaptability, and strategic thinking. With my strong technical background, combined with exceptional soft skills, I have been able to support the development of technical and commercial proposals for our clients while leading successful teams. Highlights: • Management of Edge Computing complex projects (AWS and Google Cloud) • Leadership of engineering teams • Commercial Proposal Development support • Budget management • Project Management • Communication • Presentation

At QMC Telecom I acted as Senior Global Operations, Maintenance and NOC Manager for the DAS, SLS, iFiber for providing 2G, 3G, 4G and 5G coverage in AAA Real State areas, Public WiFi and Telecommunication Towers and Rooftops for providing 2G, 3G, 4G and 5G coverage product lines in the markets of Brazil, Mexico, Colombia, Peru, Chile and the USA. I supported the company in the development of technical and commercial proposals for our customers, the development of new business models and the startup of new operations in new markets. Initially I was responsible for the implementation of the department for the above mentioned product lines (except Towers) in all markets, building a robust operation, composed of high performance resources, and at a low cost for the company including an OSS Zero OPEX . Highlights: • Operational Strategy Development, Implementation and Monitoring of Execution • Artificial Intelligence (A.I.) and Data Analytics strategy development and execution • Robotic Process Automation and Hyper Automation strategy development and execution • Chatbot to support activities strategy development and execution • Investment CAPEX and OPEX Management of Operating • Project Management with Waterfall (PMI PMP), Agile (Scrum) and Hybrid approach • Management of the Network Operations Center (NOC) • Preventive and Corrective Maintenance of Facilities and Network Assets • Management of SLAs and Network Availability • Change management • Problem Management • Facility Management • Asset and Configuration Management • Management of Network Monitoring, Incidents and Events • Management of Contracts and Outsourced Companies • Quality Management and Continuous Improvement • Management and Leadership of Technical and Management Teams with 25 HRs • Development of Business Cases/Plans • Digital Transformation • Support for the Development of new business models

I was responsible for Project Management of Implementation and Modernization of IT and Telecommunications Infrastructure equipment in wireless mobile networks, 3G, 4G and Microwaves (MW) and fixed networks DWDM and IP in the OI and TIM plants in the state of São Paulo, also managing teams outsourced and resources shared with project accounts. Managing the end-to-end of the project, from the inspections for implementation to the transition to the operation and maintenance departments, it used the PMI good practices framework, the PMP and developed KPIs for the monitoring and personalized control of the KPIs of project and was responsible for: Highlights: • Project Management (PMP) • CAPEX Management • Revenue Management • Project Risk Management • Contract management with outsourced companies • Management and Leadership of Technical and Managerial Teams • Project Design Management • Logistics Management of Equipment Delivery • Development and Management of Project Monitoring and Control KPIs We were recognized as the third best account in Billing and Revenue Recognition in Brazil.

I was responsible for Project Management for the Implementation of Telecommunications Equipment and IT Infrastructure in high capacity fixed and mobile networks and mission critical in the South, Southeast and North regions of Brazil. Several technologies were implemented, among them DWDM, MW, WL (2G / 3G / 4G), IP, DSLAN, MPLS, PTN, Routers and large switches, and others. Ahead of the projects I used the well-known PMI good practices framework, the PMP, and worked with clients such as Huawei, Ericsson, NEC, ALGAR Telecom, VIVO and TIM leading remote teams composed of technicians and installers who were distributed in the territories of my responsibility , in addition I was in charge of: Highlights: • Project Management (PMP) • CAPEX management • Revenue management • Fleet management • Management and Leadership of Technical Teams • Management and Design of Engineering Projects for Implementation • Bill of Materials Design (BoQ) • Warehouse management • Billing and Revenue Management • Remote team management • Technical-managerial support to Pre-sales teams I also had the opportunity to work in the field where I learned how to perform the installation and commissioning and tests on telecommunications equipment of the technologies I mentioned above and also worked in the Operation and Maintenance of High Capacity Optical Backbones and mission critical.

Deployment of residential and industrial electrical systems and circuits Tests and commissioning of electrical systems and circuits Maintenance on electrical systems and circuits