Tebatso Selomo

• Delivered 1st line IT Support, resolving end user issues related to hardware, software, network access, and system performance to ensure minimal downtime and improved user productivity. • Managed user accounts and device configurations using Microsoft Intune and Active Directory, including onboarding/offboarding, access control, and policy enforcement. • Monitored the Trend Vision One system for email security alerts, analyzing flagged messages to identify potential threats such as phishing, malware, and taking appropriate remediation actions. • Gained exposure to security operations by supporting incident identification and response, strengthening awareness of organizational cybersecurity practices.

• Processed visa applications while ensuring compliance with embassy and immigration requirements. • Verified the accuracy and completeness of applicant documentation before submission. • Captured and maintained confidential applicant information using internal systems. • Collected biometric data, processed application fees, and issued receipts in accordance with company procedures. • Provided professional customer service by guiding applicants through the application process and addressing queries. • Ensured strict adherence to data protection, security, and confidentiality policies. • Coordinated the dispatch and tracking of passports and supporting documents between applicants and diplomatic missions. • Maintained high levels of accuracy while meeting daily processing targets and service level agreements (SLAs). • Worked collaboratively with team members to ensure efficient operations and a positive customer experience

• Administered user accounts and access control using Active directory, including user provisionin, password resets, and permissions management. • Managed device configuration and policy deployment through Microsoft Intune, supporting secure and compliant endpoint environments. • Supported the implementation and maintenance of role-based access and security policies aligned with organizational requirements. • Maintained accurate logs of incidents and services requests, contributing to improved issue tracking and service delivery.