teguh widianto

Assist the customer by informing them about the information product details and availability on SHEIN US/Canada. Provide help about the package delivery issue preshipment or delivered and give the accurate resolutions. status of the package. Assist customer to proceed refunds or reships based on issue evaluations and company policies

Assisted customers with loan applications from system and privy. And help customer to complete account issues via call, chat, and email. Ensured all customer service agents followed daily schedules and monitored their attendance. Helped the team meet monthly KPIs taht I should achievs, including response time, resolution rate, and customer satisfaction. Handled customers complaints calmly and professionally, offering quick and effective solutions. Coordinated with other departments (such as risk, collections, and IT) to resolve complex issues. Maintained accurate customer records using the internal CRM system. Provided clear information about Kreditcepat’s products and services to ensure customer understanding.

My job desk is to handle customer inquiries related to credit cards, loans, and digital banking services through phone, email, and live chat. Assisted clients with informing account transactions, balance inquiries, billing disputes, payment issues, and card replacements. Provided accurate information on Citibank’s financial products, promotions, and service terms. Escalated complex issues to appropriate departments such as fraud, technical support, or back-office teams.

i do my job as being a call center at XL for (4 Month) and AXIS (8 Month) to promote all products in both XL and AXIS, and becomes a good partner to give a good solution. Handled inbound calls from customers regarding prepaid services AXIS and XL Axiata, such as balance inquiries, data packages, promotions, and SIM card issues. Informing customer about the ongoing programs. Managed customer complaints regarding signal issues, overcharges, or delays in service and ensured quick resolution. Escalated unresolved or technical cases to the team leader for further handling. Maintained accurate customer records and call notes using CRM tools. Met performance targets, including average handling time (AHT), first-call resolution (FCR), and customer satisfaction scores (CSAT).

I do my job to handle all children are on the bus; their behaviour, their communication with others, and becomes a good partner between driver and students.