Tej Bhatia

Duties and Responsibilities: ● Led comprehensive project planning sessions in collaboration with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with overarching business goals and priorities. ● Worked closely with product owners and business analysts to refine and prioritise the product backlog, translating business requirements into actionable tasks for the development team. ● Coordinated and facilitated various Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives, fostering an environment of collaboration, transparency, and continuous improvement. ● Ensured the adherence to Agile principles and Scrum framework during all ceremonies, guiding team members towards effective communication and problem-solving. ● Managed project timelines, resources, and budgets meticulously to ensure timely and within-budget delivery of project milestones and objectives. ● Leveraged project management tools and techniques to track progress, identify risks, and proactively mitigate any issues or roadblocks that could impede project success. ● Implemented robust tracking mechanisms to monitor project progress and Agile metrics such as velocity, sprint burndown charts, and cycle time, providing valuable insights to upper management and stakeholders. ● Prepared and presented comprehensive project status reports and Agile performance metrics to stakeholders, enabling data-driven decision-making and ensuring alignment with project objectives and strategic priorities.

Duties and Responsibilities: ● Led the strategic planning and execution of project initiatives, ensuring alignment with business objectives and stakeholder expectations. ● Coordinated Agile application development, incorporating rapid iterations and feedback loops to enhance product quality and team productivity. ● Facilitated retrospectives and other Agile ceremonies to drive continuous improvement within the team and the overall development process. ● Developed and maintained comprehensive project documentation, including timelines, resource allocation, and project deliverables. ● Managed cross-functional team collaborations, promoting an environment of open communication and cohesiveness to effectively address project challenges.

Duties and Responsibilities: ● Initiated operations workflow and revamped technical processes for the BPO division, resulting in a 1000% revenue increase. ● Ran multiple projects that were focused on Net Promoter Score (NPS), elevating scores from -15% to 84% alongside enhancing quality metrics. ● Organised HR optimisation by introducing the KANBAN framework, streamlining day-to-day operations. Promoted to Scrum Master for a pivotal pilot project, delivering an antivirus solution within client deadlines. ● Facilitated the integration of operations and development teams by implementing regular cross-functional meetings and Agile best practices, improving project transparency and team synergy. ● Created comprehensive performance metrics to track and evaluate team productivity and project outcomes. Utilised these metrics to guide iterative improvements and ensure alignment with strategic objectives. ● Acted as a coach to team members on Agile and Scrum methodologies, promoting a culture of continuous improvement, innovation, and learning which contributed to sustained team performance.