Teodosy Tonchev
Senior Consultant
Salaire / Taux journalier
Sofia, Bulgarie
Freelance
Expertises
Langues
Expérience de travail
Datorama, a Salesforce Company
juil. 2016 - Présent
10 ans 4 mois
Sofia, Bulgarie
Senior Consultant
juil. 2021 - Présent
5 ans 4 mois
Sofia, Bulgarie
Implementation of Marketing Cloud Intelligence (Datorama). Providing customers with basic/advanced training, premium support, and managed services. Implementation of Salesforce Data Cloud, and Tableau.
Global Support Tier 1 Team Lead
oct. 2019 - juil. 2021
1 an 10 mois
Sofia, Bulgarie
Managing a team of 10 Tier 1 agents, located in Sofia, Bulgaria. Improving employees' qualities and supporting their growth. Participation in decision-making on the project and team levels. Training new employees around the world (Sofia, Indianapolis, Tokyo). Development and maintenance of team KPIs. Automating different manual processes via Datorama, and SQL.
Global Support Tier 2 Team Lead
mars 2019 - oct. 2019
8 mois
Sofia, Bulgarie
Managing a team of 3 Tier 2 agents, located in Sofia, Bulgaria. Customer support via email on advanced technical questions regarding the Datorama platform that have been escalated from the Tier 1 team. Big data analysis, extensive usage of Microsoft Excel, JIRA, Kibana, MVEL, SQL, Javascript, and Python. Training new employees around the world (Sofia, Tel Aviv, Indianapolis) on advanced topics. Development and maintenance of team KPIs. Communication with different other teams around the world.
Global Support Tier 2 Shift Lead
déc. 2018 - mars 2019
4 mois
Sofia, Bulgarie
Managing a daily shift with 3 Tier 2 agents, located in Sofia, Bulgaria. Customer support via email on advanced technical questions regarding the Datorama platform that have been escalated from the Tier 1 team. Big data analysis, extensive usage of Microsoft Excel, JIRA, Kibana, MVEL, SQL, Javascript, and Python. Training new employees on advanced topics. Development and maintenance of team KPIs. Communication with different other teams around the world.
Global Support Tier 2 Engineer
mars 2018 - déc. 2018
10 mois
Sofia, Bulgarie
Customer support via email on advanced technical questions regarding the Datorama platform that have been escalated from the Tier 1 team. Big data analysis, extensive usage of Microsoft Excel, JIRA, Kibana, MVEL, SQL, Javascript, and Python. Training new employees on advanced topics. Development and maintenance of team KPIs. Communication with different other teams around the world.
Global Support Knowledge Manager
mars 2017 - mars 2018
1 an 1 mois
Sofia, Bulgarie
Creating a training schedule for new employees and conducting their training sessions on the Datorama platform. Storing the team knowledge and developing different internal tools to improve it. Being a pivotal/escalation point in the team for advanced technical questions.
Global Support Tier 1 Engineer
juil. 2016 - mars 2017
9 mois
Sofia, Bulgarie
Customer support via email on technical questions regarding the Datorama platform. Big data analysis, extensive usage of Microsoft Excel, basic MVEL and Javascript programming.
Data Mining Specialist
Sixty K Ltd (60K)
oct. 2015 - juil. 2016
10 mois
Sofia, Bulgarie
Online research and data storage on Microsoft Excel. Basic automation with Microsoft Excel formulas.
Formation
Sofia University St. Kliment Ohridski
Master's degree, Speech Communication and Rhetoric
2015 - 2017
3 ans
Sofia University St. Kliment Ohridski
Bachelor’s Degree, Journalism
2011 - 2015
5 ans
'Ekzarh Yosif I' Foreign Languages High school
High School Diploma, English Language and Literature, General
2005 - 2010
6 ans
Licences et certifications
Tableau Desktop Specialist
Délivré le : janv. 2025
Salesforce Certified Data Cloud Consultant
Délivré le : juil. 2024