Thaïs Maisonnet Hitz

• Optimised the transaction cancellation process, automating ad updates for unavailable products or refusal to use the online delivery process, in order to improve payment-to-delivery conversion and reduce user frustration. • Designed and launched an automated rating process for sellers, in order to decrease fraudulent activity and strengthen platform credibility. • Led the discovery and implementation of a new home-delivery option, enabling 10% of ads to be delivered directly to customers, to reduce friction in the purchase process.

Brigad is a HR-tech platform in the Hospitality and Healthcare industries. 👩‍🎓 𝗠𝗮𝗶𝗻 𝘁𝗼𝗽𝗶𝗰: 𝗧𝗮𝗹𝗲𝗻𝘁 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 • Transformed talent onboarding by implementing an AI-powered asynchronous validation system, reducing processing time by 93% (from 15-min calls to 1-min validations) and accelerating the overall process by 85% (from 1 week to 1 day). • Led a data-driven optimisation approach with systematic A/B testing, not only maintaining talent standards but improving overall talent quality while enabling scalable business growth. 📚 𝗢𝘁𝗵𝗲𝗿 𝘁𝗼𝗽𝗶𝗰𝘀 • Collaborated with sales and operational teams to enhance clients classification and talent experience data, to improve the matching algorithm accuracy; identified key changes and product impacts to reach this goal. • Initiated product research to enhance feedback mechanisms, ensuring continuous quality measurement and improvement. • Contributed to the design of the business homepage on the app, focusing on user experience enhancements. 𝗧𝗼𝗼𝗹𝘀: MixPanel, Metabase, Databricks, Figma, Notion

Jurnee offers a SaaS platform to simplify team-building events organization for global companies. 🌟 Shaped the product vision and strategy in close collaboration with the co-founders. Defined our North Star metric and KPI to track. 📊 Co-orchestrated the creation of the first roadmap, organizing workshops with the co-founders to establish detailed timelines for research, design and development, to rapidly deliver value and meet business objectives. 🔧 Ensured clear objectives, minimized back-and-forth communication, and streamlined feature implementation by developing a framework to define project goals (largely inspired by the Shape Up method) ⚙ Drastically reduced administrative work and provided real-time visibility into turnover and upcoming projects by enhancing the operational team's workflow (Notion board), streamlining the handling of client requests, proposal management, quoting, invoicing, and project delivery. 𝗧𝗼𝗼𝗹𝘀: MixPanel, Figma, Miro, Linear, Notion, Claap, Whimsical

📚 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀 𝗧𝗿𝗶𝗯𝗲 𝗠𝗲𝗺𝗯𝗲𝗿 𝗮𝗻𝗱 𝗟𝗲𝗮𝗱: • Led a team of 7 consultants in developing strategies to enable collaborative knowledge sharing. Successfully facilitated this initiative for two consecutive 6-month periods. • Launched an internal Product Management knowledge base, providing a valuable resource for all 70 consultants to enhance their skills and stay up-to-date with industry best practices. • Organized monthly Lean Coffees for all consultants, facilitating in-depth discussions on consulting challenges and promoting knowledge exchange among team members. • Developed comprehensive onboarding guides for consultants, ensuring a smooth and efficient transition into new missions. 💪 𝗜𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗶𝘁𝘆/𝗪𝗼𝗺𝗲𝗻 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗺𝗲𝗻𝘁 𝗔𝗱𝘃𝗼𝗰𝗮𝘁𝗲: • Initiated the creation of an internal group dedicated to amplifying visibility of women and fostering diverse and equitable workplace both internally and externally.

🌟 Joined the Data Engineers & Data Science Team (9 people) during a transitional period. Took the initiative to foster team cohesion and promote agile practices, leading the team towards a more efficient and collaborative organization. 💡 Collaborated with stakeholders in brainstorming sessions to develop internal tools for customer profile segmentation in media campaigns, in order to empower retailers to achieve significant revenue growth both in-store and online. 🔄 Orchestrated the smooth division of data flows and automated reports between CDiscount and RelevanC after their split. Despite the complexity of stakeholders and limited insights, I ensured clarity and alignment by creating comprehensive workflows on Miro boards, facilitating shared understanding and enabling the data engineers to meet legal deadlines.

🚀 Collaborated with the tech team to find optimal technical solutions, to successfully deliver a new loyalty (points and rewards) back-end system, deploying real-time API services for POS systems, to enhance end-user experiences and reduce fraud risks. 📋 Led the specification process for a streamlined transaction refund feature. Conducted in-depth interviews with CSMs to understand their approaches, brainstormed with the tech team, and proposed diverse solutions to produce the best product, eliminating custom-made settings that previously hindered its performance. 🌍 Worked closely with CSMs in multiple countries (China, Spain, Italy, France), addressing their needs and inquiries in an international context. 𝗧𝗼𝗼𝗹𝘀: Jira, Confluence, Product Board, Zendesk, Postman, Testrail

🚀 Scaled up the organization, improved productivity and communication across all teams (developers, customer success, client service, sales managers, operations and finance) by creating the first roadmap, setting agile ceremonies, building easy-to-use documentation and regular newsletter and demos, streamlining new processes. 💡 Designed, user-tested, and successfully launched innovative event experiences for attendees and organizers, strengthening existing features and introducing new functionalities, navigating fixed event deadlines and quality/uptime constraints, resulting in over 90% adoption rate by major French festivals in 2019. 🧾 In order to overcome a fast-growing number of clients, optimized and automated: - internal accountability system, handling 20 million transactions in 2019. - internal logistics tools to manage thousands of mobile devices for cashless payment and access control. 🌍 Internationalized the product to support foreign currencies and languages, for markets in Canada, Spain, Switzerland, and the UK. 📌 Managed a wide scope of responsibilities, including: - Back-office for organizers to set up their events and follow up their sales in real-time - Android app for cash register, mobile payment (QR code), cashless payment (NFC), and card payment - Attendees' account, dealing with online and on-site top ups, refunds, list of transactions, receipts - Internal accountability platform - Internal warehouse management platform 𝗖𝗹𝗶𝗲𝗻𝘁𝘀: Live Nation France (Lollapalooza, Download Festival, Mainsquare Festival), Hellfest, Rock en Seine, Les Vieilles Charrues, PSG Paris Soccer Team, Stade de France Stadium (Six Nations Championship), etc. 𝗧𝗼𝗼𝗹𝘀: Jira, Confluence, Sketch, Zeplin, MarvelApp, Phrase, Grafana

🌟 Oversaw the global deployment of the Voice of the Guests platform (satisfaction survey and e-reputation data aggregation) across all brands and hotels worldwide. 🤝 Collaborated with Guest Experience teams globally to gather feedback and prioritize development needs. Worked closely with our technical provider TrustYou to ensure effective implementation, driving continuous progress. 📊 Designed and implemented new project management tools, generating daily reports, empowering daily tracking of platform's performance, ensuring maximum impact and user satisfaction. 𝗧𝗼𝗼𝗹𝘀: Excel, TrustYou (Voice of the Guests)

🚀 Coordinated IT projects for the IT Department of Carrefour France, overseeing software deployments and maintenance for supply chain applications. 🏢 Led the preparatory phase for new hypermarket openings, collaborating with IBM technical teams to ensure seamless integration of hardware and software solutions.

📶 Managed the integration of new 2G equipment in the Centre-Alpes area to pave the way for 4G deployment. 🤝 Coordinated multiple technical providers and co-facilitated weekly meetings to ensure collaboration and progress. ⏰ Ensured all pre-requirements were met to adhere to the planned schedule and maintain project timeline.