THAN AUNG KYAW

– Developed a brand improvement proposal for Butternut Box, focusing on revenue analysis and user-centered design, accomplished as the top performing portfolio strategy. – Completed an Oracle Design Thinking workshop, practicing iterative approaches to solve customer pain points and optimize the digital journey. – Awarded "Best Portfolio Strategy"; earned GA 4 certification for tracking digital performance in revenue analytics.

– Promoted to leadership within 4 months due to a proactive work ethic and get-things-done attitude. – Monitored and contributed to team KPIs, driving a record-breaking hourly sales increase from £2,158 to £2,600. – Resolved 20+ complex customer interactions daily with a calm, responsive attitude, maintaining focus. – Upheld a strong risk culture by ensuring 100% compliance with safety and operational data standards. – Managed multiple workstreams and a team of 15+ in a fast-paced environment, exercising high-level judgment to maintain service quality and data accuracy.

– Acted as a point of contact for external vendors and internal teams, resolving data reporting issues through clear communication. – Developed a structured approach to internal communications and process logging, ensuring team-wide alignment. – Delivered hands-on support and training for internal software tools, simplifying technical concepts for non-technical users. – Managed the end-to-end data process for stock and sales, ensuring accurate database updates and administrative reporting.

– Analysed student enrollment and completion data to measure the success of online digital literacy courses for youth in rural urban areas. – Coached and mentored students from diverse backgrounds, fostering a collaborative learning culture and celebrating collective successes. – Translated complex progress metrics into simple, encouraging narratives to keep the team motivated and aligned with core objectives.