The K

Skills: Objection Handling (Sales) · Direct Sales · Communication · Pitching · Pitching Ideas · Customer Experience · Cold Calling · Microsoft Office · Microsoft Excel · Customer Service · Strategic Planning · Organization Skills · Sales · Research Skills · High-Pressure Environments · High-Pressure Situations · Mindset · Teamwork · Negotiation

As a Membership Consultant at Virgin Active, I was responsible for driving membership sales and delivering excellent customer service. My role involved engaging with prospective members, conducting gym tours, understanding their fitness needs, and matching them with suitable membership packages. I consistently met and exceeded sales targets through strong product knowledge, persuasive communication, and a professional, approachable manner. I also maintained accurate records using CRM systems and worked closely with the fitness and front-of-house teams to ensure a seamless onboarding experience for new members. This role sharpened my sales techniques, boosted my confidence in customer interactions, and deepened my understanding of the health and fitness industry.