Theresa Court

Managing and coordinating the product backlog and the development of the product, making sure what is built is the right solution for our customers. Main responsibilities/Tasks: 1. Product Vision & Strategy - Develop & communicate a clear product vision that aligns with company's overall strategy & objectives. - Define & prioritize the product roadmap based on customer feedback, market research, & business goals. - Act as primary advocate for the product. 2. Stakeholder Management - Collaborate with key stakeholders, gather input & ensure alignment on product priorities. - Engage with customers: understanding their needs, to ensure their feedback is reflected in the product development process. 3. Backlog Management & Prioritization - Own & manage the product backlog. - Define & communicate product features, user stories, and acceptance criteria. 4. Cross-functional collaboration - Foster collaboration between cross-functional teams to ensure smooth execution and delivery. - Facilitate communication between all stakeholders to ensure clear understanding of product requirements and goals. - Support and work closely with the commercial team to ensure product-market fit and alignment with business goals and provide experts and insights, enabling effective sales and marketing efforts. - Ensure that product development efforts align with the commercial strategy to drive revenue growth and market share. 5. Product Development and Delivery - Oversee the entire product lifecycle, ensuring timely and high-quality product delivery. - Identify and mitigate risks that could impact delivery timelines or product quality. - Collaborate with key stakeholders. 6. Performance Monitoring and Optimization - Define, track and report on key performance indicators (KPIs). - Analyze product performance, customer feedback and market trends. 7. Market and Industry Awareness - Stay up to date with trends - Identify new business opportunities and potential areas of product expansion.

Managed software development, business integration and transformation projects of different sizes, in different lifecycle phases and geographies using the Scaled Agile Framework (SAFe). Client projects successfully managed includes Costco US Optical, where I was responsible for managing the client relationship by turning an unhappy client into a new revenue stream as they in turn purchased a Dedicated development team, as a result thereby creating new revenue to the tune of $2million. Additionally managed a new client pilot for Canada, rolling out the Acuitas 3 PMS for Specsavers Canada from kick off to pre-go live under tight deadlines and intense relationship management. Duties included ensuring the completion of all stages of the project life cycle encompassing the development and management of project and integration plans, managing the project financials, stakeholder reporting and escalation management, in addition to ongoing status reporting for several strategic business integration and transformation projects across the Ocuco Group. Managing resources and workflow deliverables to deadlines on a day to day basis. Partnering with cross-functional project team members, to ensure maximum participation, productivity, and successful delivery, including Finance and Business Analysts, Developers, QA team, Professional Services Engineers and Interns. Acted as main point of contact, as well as liaising with external consultants and professional bodies for research, direction and input on particular project deliveries. Risk analysis management and reporting. Project status reporting to Steering Groups and wider audience.

Project Management Consultant: Responsible for technical implementation and operational roll out of project end to end. Working with global software development teams on designing, rolling out and full User Acceptance Testing (UAT) design and completion of online tool. Managing main vendor relationship through service level agreement, budgets, end to end cycle of operational deliverables. Arranging logistics for on site event for employees. Providing input, advice and direction on best practice to implementation board and communication specialist. Reporting to stakeholders and management board during life cycle of project. Executing schedules to ensure timely completion of operational project scope within budget. HR Business Analyst: Direct responsibility for supporting retirement programs across EMEA, Africa & Ireland. Supporting the pension programs/plans covering a large element of supplier and performance management in addition to engagement with site stakeholders. Responsibilities include but not limited to: # Project management on technical implementation team overseeing retirement plan changes # Negotiating, contracting services with vendors # Budget management # Logistic and on site management of meetings and presentations # Heading up development and roll out of online tools for employees # Working with suppliers to ensure smooth delivery of pension programs including legislative updates and compliance reporting. # Delivering communication/education programs to support employee engagement and understanding of pension programs. # Research & impact analysis on legislation changes, risks, costs & implementation # Partnering & support to other country retirement program managers # Employee support with escalations and case management # Monthly account reconciliations, annual pensionable calculations # Managing Risk program and IP process for Ireland and EMEA countries as assigned

• Supporting project managers and developers to finalise project delivery on software deployment and infrastructure projects • Assist with inputs for reporting on projects • Attending and minute taking at project meetings • Action tracking and follow up of departmental meetings • Publications of departmental meetings, action tracking and follow up • Project coordination for internal projects relating to integration of SAFE/Agile framework • Logistics management for development conferences and other events • Process and procedure writing and publications • Providing routine/on request ad-hoc management reports • Coordinating workflow for interns

 Responsible for managing and coordinating service delivery for a portfolio of corporate occupational pension schemes(DB and DC) per service level agreements  Coordinated workflow per service level agreements  Grew the business by supporting senior consultant  Managed client, member and trustee perceptions  Instituted trustee requirements and acted as trustee secretary  Educated clients  Relationship management

 Supervised, coached and trained 3 staff members  Communicated with clients on levels of service  Supported Manager in relation to credit control & accounting for unit  Integrated Electronic Data Interchange into unit

 Data and client management  Fund investment and accounting  Risk reviews encompassing rebrokes and tenders  Supported senior consultants

 Responsible for managing and co-ordinating service delivery for a portfolio of corporate occupational Defined Benefit and Defined Contribution pension schemes  Coordinated and monitored workflow on section, with team of 3 staff  Administered a portfolio of defined benefit schemes  Maintained pension fund, member and accounting data